How to: Upgrade your Nokia N95 (classic, US or 8GB) firmware

May 2, 2007 by  

This guide has been entirely rewritten in 2008-01-11. New adjustments have been made to make the guide compatible with all N95 versions out there such as the N95-1 (classic), N95-2 (8GB), N95-3 (North American aka. US) and the coming N95-4? (8GB US).

This guide starts with some common questions and problems users might have. If you don’t want to read those, you can jump directly to the firmware upgrade instructions.



So whats a firmware anyway?

In general a firmware is usually a computer program that is embedded in a hardware device. A firmware is somewhere between hardware and software. Like software, it is a computer program which is executed by a computer. But it is also an intimate and vital part of a piece of hardware, and has little meaning outside of that particular hardware.

In practical terms, firmware updates can improve the performance and reliability of a device, indeed even the basic available functionality of a device, and many devices benefit from regular firmware updates. – Wikipedia on firmware


In English this means the firmware is your mobile device’s operating software. It’s the software that is embedded in the memory of your device and includes applications such as the calendar and the phonebook. This is similar to the operating system software on your PC (Windows). User data such as contacts, photos, messages, and add-on applications such as Java games or Symbian applications are not part of the device firmware.

What are the benefits of updating my firmware?

The benefits of updating the device firmware include getting new features, applications, and performance improvements to your device. The benefits differ in each firmware update. To know the exact benefits try to do a web search on ‘changelog’ and the firmware version you consider updating to, something like ‘changelog v.15 n95 8gb‘ on Google would result in relevant information on what benefits you would get by updating your Nokia N95 8GB to the 15.0.015 version firmware.

We’ll of course also keep you updated on new firmware versions and changelogs right here on, so make sure you’ll check in from time to time, subscribe to our RSS feed (using your browser or RSS reader of choice) or by Email to get the latest news and articles we produce. You can remove the subscriptions at any time and we promise not to spam your Email with commercial ads.

Will I lose any user data if I update my device firmware?

User data (contacts, photos, messages and files) and add-on applications such as Java games or Symbian applications will likely be deleted during the software update. It is therefore strongly recommended that you make a back-up of data such as contacts, messages, and images before updating the mobile device firmware. When performing the update, and your device requires a data backup, the application will instruct you how to perform the back-up.

Note: Nokia device firmware cannot be downgraded. Once you have upgraded your device, you will not be able to restore to the earlier version.

How to back-up my user data?

There are several methods of backing-up user data. The most common one is Nokia’s solution which includes making a copy of your phones memory and later restoring this. In my experience, this does not work very well always as a new firmware can include systems changes which a restoration can collide with. If you are lucky you will not experience any of this, however if you are not so lucky you might experience some applications and games need re-installation and decreased performance.

I find it safer to back-up data manually by copying files to my PC using normal data-transfers and storing contacts using synchronization. This method of course has it’s limitations as no license information can be stored. Hopefully in the future Nokia will add functionality for users to select what they want to back-up using the Nokia PC Suite.

Here are some traditional back-up methods:

  • You can back-up your device memory data to your device memory card or to your PC using Nokia PC Suite. The software will guide you through the process.
  • To backup phone memory to your memory card:

    1. Select Tools > Memory from the main menu
    2. Select Options > Backup phone mem.
  • To restore data from memory card to phone memory:
    1. Select Tools > Memory from the main menu
    2. Select Options > Restore from card

How do I update my firmware?

Note: Nokia device firmware cannot be downgraded. Once you have upgraded your device, you will not be able to restore to the earlier version. You can however re-install the same firmware version as you’re already running as many times as you want (which sometimes can cure back-up restoration problems).

Alright, this is what you need to do to update your firmware:

  1. Back-up data

    Your personal data such as images, messages and contacts are stored in your phones memory and they’ll much likely BE DELETED during the firmware update. I’ve described the back-up process in the ‘How to back-up my user data?’ section above. 

    Make sure you remove your memory card during the upgrade process (if you have any).

  2. Download and install Nokia Software Updater

    To upgrade your firmware you need to download and install the Nokia Software Updater, also referred to as the NSU. 

    Visit the download section and click on the green download button. The installation file is about 15MB and compatible with Windows 2000/XP/Vista.

    Some people report problems when installing other languages than their Windows installation, so you might want to download the appropriate language (links found below the green download button).

  3. Charge your battery

    Make sure your battery has full power before starting the update process. Running out of battery during the update can seriously harm your phone, likely causing it not to start up.

  4. Connect your phone to your PC

    Next you’ll need to connect your phone to your PC, this is relatively easy. Use the USB cable and connect one end in your phone and the other in one of your PC’s USB ports.

  5. Launch the Nokia Software Updater

    The NSU will try to determine whether or not your phone has the latest firmware by checking it’s so called ‘product code’. The product code depends on which region the phone was bought and/or if it is branded. Normally the latest firmware is first released to the phones with the EURO1 product code. Other regions receive the update over time and branded phones are usually the last (if ever) to get the latest firmware versions. 

    If an upgrade is available everything should be cool, the NSU will guide you through the installation. The process will take several minutes to complete and may cause your phones screen to flicker or go black. Your phone may also restart. In either case, NEVER play with the phones buttons or slider etc. during the update process as this seriously can harm your phone likely causing it not to start. Just leave it be until the update process is finished.

    No upgrades available? No worries, just continue reading!

  6. Restore data (optional)

    Follow the instructions found in ‘How do I back-up my user data?’ above to restore the data you’ve backed-up.

How do I change product code?

If the NSU indicates there are no updates available and you already know an updated firmware version has been released (by reading or any other Symbian community website), you might want to consider changing the product code to be able to download and install the latest firmware. 

NOTE: Changing product code on your device will void your warranty! If you don’t want to void your warranty, just be patient and hopefully you’ll be able to upgrade your phone in time.

Once again, the product code depends on which region the phone was bought and/or if it’s branded. Normally the latest firmware is first released to the EURO1 regions (see below). Other regions receive the update over time and branded phones are usually the last (if ever) to get the latest firmware versions.

[youtube uN9eRlddfH0]

Video describing how to change product code and update your

firmware using the Nemesis Service Suit

This is what you’ll need to do to change your product code:

  1. The Nemesis Service Suit is basically the software you use to change the product code. It’s a 3rd party application and not a Nokia product. Download and install Nemesis Service Suite also referred to as the NSS. The download is about 6.3MB and works in Windows envieroments (anyone tried it with Windows 2000 or Windows Vista? Please tell us if it works or not).Make sure you select virtual USB during the installation process.
  2. Once you’ve installed the NSS, start the application and scan for new devices by clicking on the top right icon (the magnifying glass).
  3. Next click on the phone info icon.
  4. Click on the read icon to get the current product code, you might want to write this down if you want to change it back (and increase chance of succeeding in future warranty issues) once you’re done with the update.
  5. Now simply change the product code to whatever code you desire, remember normally the firmware updates are first released to the EURO1 region. A list of product codes are found at the bottom of this guide.
  6. Enable the product code to be saved by checking (clicking) on the product code radio button.
  7. Click write and you are done. Now you can try to update the firmware following the instruction in the ‘How do I update my firmware?’ section.

Hopefully you’re done now! Good luck with your updated phone! To make sure your phone is really updated type *#0000# when in idle screen and check the software version. One word of warning, never try to downgrade a Nokia phone. You WILL brick your phone.

How can I check my device model number?

If you are unsure of your Nokia device model number, you can check it easily by turning your device off and then removing the battery. The model number is printed on the white label underneath and can be found next to MODEL.

How can I check for new firmware software?

To find out if new software is available for your particular device model, you need to know your device product number.
  1. Turn the Nokia device off
  2. Remove the battery from your Nokia device to read the 7-digit product code located on the white label.
  3. Check if new software is available for your device at Nokia’s website.

Nokia produces many different variants of each product (for different countries and languages) and not all variants have the latest Nokia device firmware.

Will the warranty be void if I update my Nokia device firmware using Nokia Software Updater?

No, it will not.

How I can be sure that all my Digital Right Management (DRM) protected content will work after updating my device firmware?

To ensure that DRM-protected content will work after the software update in the device, follow these recommendations:

  • Use Nokia PC Suite to backup the device memory and use either Mass storage or Media player to transfer your content. There are two memory locations in the device, the internal memory and hard disk drive/memory card.
  • You may also have to refresh the music library after starting the device.
  • Note: Windows Media DRM protected content cannot be backed up and restored with this method but will have to be resynchronised with the PC to work again. Depending on the content subscription, additional rights may have to be retrieved from the content provider.

How long does the update take?

Downloading the Nokia Software Updater installation package takes approximately 5 minutes over broadband. Installation takes another 2 minutes, plus PC restart time. Memory card backup takes approximately 2 minutes and updates take approximately 20 minutes. Restoring the memory card and rebooting the device take another 2 minutes, so the total estimated time is around 30 minutes.

Can I undo the update or downgrade my Nokia device firmware?

No. Nokia devices and Nokia device firmware cannot be downgraded. Once you have upgraded your device, you will not be able to restore it to the earlier version.

Can I use Nokia Software Updater with a Mac running OSX?

Microsoft Windows 2000 (SP4 or later), Microsoft Windows XP (SP1 or SP2) or Microsoft Windows Vista (Home, Professional and 64bit) are supported. Nokia Software Updater does not work with Windows Media Centre, Mac, or Linux operating systems.

How do I restore factory settings?

If you encounter problems during the installation, restoring the factory settings for your device might help. Type *#7370# when in idle screen. You will now be asked for a security/lock code.

Please use the security code supplied with your mobile phone sales package (the default code is 12345), if you’ve changed the security code use the code you changed to. Please note that if you restore factory settings, you may have to reset some phone preferences.

Nokia N95 Language Packs

EURO1 – English, French, German, Italian, Spanish, Portuguese

EURO2 – English, French, German, Turkish, Dutch, Italian

EURO3 – English, Czech, Slovakian, German, Polish, Hungarian

Scandinavia – English, Finnish, Swedish, Norwegian, Icelandic, Danish

Baltic – English, German, Estonian, Russian, Latvian, Lithuanian

Russia – English, German, Ukrainian, Russian, Romanian, Bulgarian, Hungarian

Balkans – English, German, Croatian, Slovenian, Serbian, Greek

Arabic – English, Arabic, French, Farsi, Urdu

Hebrew – English, Hebrew, Arabian, Russian, Romanian, Spanish

Africa – English, Portuguese, German, Italian, French

Nokia N95-1 (classic) product codes

0534830 – Taiwan
0534832 – Hong Kong
0534833 – Apac 1/Singapore
0534834 – Philippines
0534835 – Australia
0534836 – New Zealand
0534837 – Indonesia
0534839 – Vietnam
0534841 – Euro 1 – Sand
0534842 – France
0534843 – Alps
0534844 – Euro 2
0534845 – Turkey
0534847 – Scandinavia
0534848 – BALTIAN
0534849 – Russia (sand)
0534850 – Ukraine (sand)
0534851 – CIS, Bulgaria
0534852 – Euro 3
0534853 – Balkans
0534854 – Greece / Cyprus
0534856 – Arabic
0534857 – Israel
0534862 – Latin America (plum)
0535053 – Thailand
0536058 – Belarus / Moldova
0536062 – Euro1 – Plum
0536063 – France
0536064 – Alps
0536065 – Euro2
0536066 – Turkey
0536068 – Scandinavia
0536069 – Balticum
0536070 – Russia (plum)
0536071 – Ukraine (plum)
0536072 – CIS, Bulgaria
0536073 – Belarus/Moldova
0536074 – Euro3
0536075 – Balkans
0536076 – Greece / Cyprus
0536079 – Israel
0536083 – Taiwan
0536085 – Apac 1
0536086 – Philippines
0536087 – Australia
0536088 – New Zealand
0536089 – Indonesia
0536091 – Vietnam
0536093 – Thailand
0546222 – Brazil (plum)
0548298 – India Apac 2
0548763 – USA (N95-1)
0548763 – Brazil (plum)
0548986 – India
0549001 – Australia (sand)
0549028 – Brazil (plum)

Nokia N95-1 (classic) Operator Specific codes

0536065 – KPN Netherlands
0546659 – T-Mobile UK
0547686 – T-Mobile (P4U) UK
0547867 – DTAC Thailand
0547869 – Vodafone UK
0548020 – Movistar Spain
0548021 – O2 UK
0548170 – Orange UK
0548364 – O2 (CPW) UK (Graphite)
0549533 – T-Mobile (P4U) UK
0550199 – O2 Ireland

N95-2 8GB product codes

0549487 – Euro1
0550348 – France
0550352 – Alps
0550359 – Euro2
0550370 – Turkey
0550372 – Scandinavia
0550373 – Baltian
0550375 – CIS, Bulgaria
0550378 – Euro3
0550379 – Balkans
0550388 – Africa (Nigeria)
0550453 – Australia
0550454 – New Zealand
0550455 – Indonesia
0550457 – Vietnam
0550459 – Thailand
0550801 – Greece, Cyprus
0550802 – Israel
0550798 – Russia
0550799 – Ukraine
0550800 – Belarus/Moldavia
0555180 – Singapore
0555181 – Malaysia
0555187 – Emerging Asia
0556218 – North America
0557877 – Malaysia
0557980 – Hong Kong / China
0558296 – Italia
0558787 – United Kingdom

N95-2 8GB Operator Specific codes

0557876 – TIM Telecom Italia
0558166 – SFR France

Please send us information on other product codes.

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402 Responses to “How to: Upgrade your Nokia N95 (classic, US or 8GB) firmware”

  1. vampeer on May 19th, 2007 20:43

    there is a mistyping in a description of product codes. The one with polish language described as EURO2 should be EURO3.

  2. Dario on May 21st, 2007 00:27

    Ah right thanks vampeer!

  3. HOW TO: Improve the Nokia N95 memory issue » Dario’s on May 22nd, 2007 10:32


  4. Piotr Peterox on June 1st, 2007 23:23

    I did everything exactly as described, but it still doesn’t work. I tried to install EURO 3, with polisk, but after updaing there are only two languages available ;/ only english and german. Before updating I had 6, so there’s nothing apart from loss… I tried both EURO’s 3, but it’s the same with both. Do you know how to el me??

  5. Dario on June 2nd, 2007 20:12

    Hi Piotr.

    Maybe you should try with EURO2. I’ve had people from poland saying the use EURO2 and some say they use EURO3. 

  6. steven on June 17th, 2007 01:20

    help :( i have a problem updating my firmware. i have full battery and everything and when i run NSU it detects my phone, detects a new firmware, downloads all 100megs of it, after a bit my phone freezes and ask me to take out the battery and charger, put it back in, and try to update using phone recovery. i do that and it continues to give me the same error! HELP

  7. Dario on June 17th, 2007 20:00

    hey Steven… It sounds like you’ve got a problem indeed. Tried my troubleshooting section?

    If you encounter problems during the installation, restoring the factory settings for your device might help:

    Type *#7370# when in idle
    screen. You will now be asked for a security/lock code. Please use the
    security code supplied with your mobile phone sales package (the
    default code is 12345), or if you have changed the security code, use
    your personal code. Please note that if you restore factory settings,
    you may have to reset some phone preferences.

  8. steven on June 18th, 2007 00:11

    Hey Dario
    :( Sadly yes, I’ve already tried restoring it to factory settings that way, sorry I didn’t mention that before. I’ve also tried selecting mass storage when prompted, selecting pc suite, not selecting anything at all. All the same result. I’ve tried different usb ports, tried using another computer, same thing. And when I tried using that program that could change my product code, it detected my phone but when I clicked the ‘read’ icon it said it couldn’t detect my phone anymore. lol. HELP :'(
    And thanks for the awesome speedy reply :)

  9. Dario on June 18th, 2007 07:50

    Hey Steven. It seems you have a situation there. I’d recommend you to contact your retailer or a Nokia representative and let them repair the phone.

  10. Hadi on June 20th, 2007 17:46

    I am quite naive in phones and also very conservative. I want to make sure which code to select to be able to type Farsi in my N95.

  11. sid on June 28th, 2007 12:18

    i have exactly the same problem as steven someone help me please

  12. steven on June 30th, 2007 17:00

    I’m still stumped about this issue. I have yet to resolve it and i really want to update the firmware! help?

  13. Dario on June 30th, 2007 17:24

    Hey Steven. I’m sorry I haven’t been able to help you. I need more information.

    What firmware version are you running now and what did you run before you tried to upgrade? (*#0000#)

    Whats your product code? (check under battery).

    Did the error message say "Lost connection to the phone", "Take out the battery then click on Retry again"?

  14. Wayne on July 2nd, 2007 21:36

    Thanks Dario! This worked like a treat! I am now the proud owner of fully upgraded N95. I was getting more than a little frustrated with the NPU telling me that there is no new firmware for my phone when I know that there is.

  15. steven on July 3rd, 2007 04:07

    V 10.0.018
    Nokia N95 (C7.01)
    CODE: 0548763
    And the error message that came up from the NSU stated to take out the battery and charger, then plug it back, turn it on, and continue running the update on recovery mode, which i did, but it still continued to give me the same message repeatedly.

  16. Dario on July 3rd, 2007 15:46

    Hey Steven. Did you buy that phone in the Nokia Store in NYC? In that case go back with it and they will repair it for you. Your product code indicates you have an unlocked New York model. I can only confirm that an update is available for that product code and that the update has worked good for lot’s of other people with the same product code as yours.

    If that won’t work, I would try to change the product code once again.

    You need 3 bits of software installed
    1. PC Suite – to back things up/restore them. eg address books etc. This also installs DRIVERS which might be needed. Get the latest
    version from the Nokia Site. (25Mb)

    2. The NSS – Nemesis Service Suite. Change your product code to say Euro 1 (5.5Mb)

    Check this youtube video:

    3. The NSU – Nokia Software Updater. Stand alone software:…erSetup_en.exe

    Then be patient while it does the install – it does take time and does
    restart the phone several times – as I’ve pointed out on numerous
    occasions – DONT PANIC if the phone restarts several times – this is

    Keep me updated! 


  17. steven on July 6th, 2007 06:48

    AHHHHH i changed the product code to 0536062 and it still gives me the same error message!
    and i didn’t buy the phone from the nokia store in NY, i’m in ontario, Canada. :(
    the message that pops up is
    Phone Recovery
    1. Remove battery and charger from phone.
    2. Insert battery and connect charger.
    3. Press the phone’s power button for a few seconds. Click ‘Retry’ to continue with phone recovery.

  18. Dario on July 6th, 2007 15:40

    Well Steven, then I recommend you change your product code back to what it was (otherwise you’re warranty will become void) and return it to your retailer/nearest Nokia supplier for further assistanse Smiley.

    I’ve searched the Internet and found a few articles describing the same problem that you have on Howardsforums. (try googling 0548763 n95. I think the solution is beyond modifications and software settings. :(

  19. Nokia N95 firmware update, v12.0.013 at Simply Symbian on July 6th, 2007 15:55

    […] Updater, this time it’s version 12.0.013. You can download it and install it by reading my How to: upgrade your Nokia N95 firmware article. I’m not entirely sure about what this update does yet, but it has been confirmed that it […]

  20. sam on July 8th, 2007 16:01

    Steven, I’ve had the same problem everytime I tried to update my firmware…basicially i changed my usb ports and it worked :)
    I think when the update initiates, it will disconnect the USB connection from the phone and if the everything goes well then the USB connection should restart again automatically…
    but one of my USB ports (on my monitor) does not seem to allow me to restart the USB connection, hence for the error you described above…
    so try a different USB port ( connection to the PC)
    hope this helps

  21. Dario on July 8th, 2007 16:04

    Great tip Sam! I was going to suggest something similar but Steven wrote he’d tried to do the update on another PC :(

  22. Ness on July 12th, 2007 23:56

    Thank you guys, after a long hassle where i thought i had lost my bank wire transfer i got my fone today i got it with the singapore code, wind up memorizing every word written on this site and and the youtube demo (althought is is missing at least anorter minute or two at the end.

    i live in istrael and although my mother tongue is english many people send me hebrew text messages – i don’t mind at all that my keyboards don’t show hebrew letters, I don’t type anything in hebrew, but i needed the ability to read the messages and some internet sites.

    I followed this to the letter and now i’ve got my hebrew support up and running only one question = is there any difference between the two hebrew support files (one for sand and the other for plum) i would tend to believe this a double waste, then again, i am not known to be well versed in phone hacking.

    Thank you – follow the instruction post on July 3 2007 – and there’s no way you can wrong – advice from a lucky person with 10 thumbs.
    Thanks guys, only thing missing for me are local middle east maps to go along question – i have a pile of games that i use in my PDA Dell Exim x50 (?) is there any chance i can transfer them to the Nokia, i kinda grown happy with them pls let me know

  23. Dario on July 13th, 2007 20:43

    Hi Ness. I find it cool you managed to get hebrew letters (which btw looks really cool, almost like it was from some other planet lol) by reading my articles hehe. I would never have thought of that myself (I only use english and swedish letters).

    I’ve never checked if there is a difference between the two different product codes. It’s probably minimal if any and it’s more likely they have different product codes depending on colors just for the sake of keeping them apart.

    Rumors are the N95’s might have slightly different hardware components, depending on the manufacturing factories (and perhaps the supply of components in different regions of the world?).

    These rumors started with the v.12 firmware update as users whom had changed their product codes (in order to make the update before it was officially released in their own region) experienced different problems while some people experienced no problems.

    I don’t think this rumor is true though, as it would raise the costs for Nokia, forcing them to develop tailor made firmwares for all the product codes out there.

    About your Dell Axim (not Exim??) X50, it runs Windows Mobile 2003 Second Edition OS, I checked the specifications here. Your Nokia N95 runs Symbian S60 3rd edition OS. These are two totally different operating systems and I’m sorry to say they are in no way compatible with each other.

    BUT, the game publishers might also have released those games you have on your Dell PDA for Symbian OS. Check the games, you should find web page addresses to the games, where you can check if they’re available for Symbian.

    Take care and have fun with your update!

  24. ezgo354 on July 21st, 2007 19:09

    hey steven, if you still haven’t gone around you firmware update issue,  this is what fixed it for me.
    Have your AC adapter/charger connected, WHETHER your phone is fully charged or not.
    I don’t know exactly why but I remember working with portable computers before and they need the ac adapter connected everytime I do BIOS updates.
    But anyways, hope that does it for you. enjoy your n95

  25. steven on July 22nd, 2007 16:35

    hello all,
    just want to say thank you to everyone who’s been trying to help me, especially dario :)
    BUT, i have tried everything left right and centre, you name it i did it. Spoke to a Nokia rep, and they said send the phone in. (now the v12 update is already out for my NY code and it still didn’t work). So i went to the retailer and they said they would try to get one of their technicians to fix it, if not i’ll be sending my phone in :( will keep you updated, but thank you so much!

  26. Dario on July 23rd, 2007 08:14

    Steven: Any news yet?

  27. Eric on July 24th, 2007 15:31

    Does anyone have a problem with voice command using a bluetooth?
    Every time I’ve tried using it since I’ve upgraded to V12. My N95 reboots to default nokia screen as if I have turned it off. On a good note though, I have notice that the phone is faster. GPS takes about 4min to locate instead of 7min. Wifi is greater on staying connected. While surfing the web pages they load up at least three times faster. These are a few good points but this BT issue seems like a Bug. I wanted to know if anyone else has experienced?

  28. Eric on July 24th, 2007 15:36

    Oh yea, by the the way I’m in the USA. with a Hong Kong bought N95. I had to change the product code to 0536062 Euro 1 via NSS to get the V12 update.

  29. Dario on July 24th, 2007 16:22

    Eric: What product code did you have originally? Check under the battery.

  30. Eric on July 24th, 2007 19:17

    My original code is 0548986. I’ve seemed to have fixed my problem with the BT rebooting my N95. What I did was go into the voice command settings and removed voice adapts. and restored orignal settings. I also turned off the synthesiser then turned it back on. I gave it a try and it seemed to be off a little on the commands but after playing with it for a little bit it’s back to how it was prior to the upgrade, working great. I now can say I’m absolutly satisfied with this upgrade everythings working better.

  31. Dario on July 24th, 2007 19:33

    Great Eric, thanks for sharing :)

  32. Eric on July 24th, 2007 19:36

    Update GPS location time tested again. I went to maps press GPS location and I was found in 30 seconds! I’m not sure if this had anything to do with me using the GPS earlier, more satellites in the area or what but I’m very impressed! Compare to the 6 or 7 mins I had to wait before this is like broadband road runner compared to dial up!

  33. Dario on July 24th, 2007 20:54

    hehe yes Eric, thats the A-GPS system, it learns and gets faster! Read my A-GPS article.

  34. steven on July 26th, 2007 04:35

    hello all
    well Dario, when i spoke with nokia the only advice they could give was to hard reset and if it didn’t work send it in. i took it to the store where i bought it and they wanted their own technician to look at it, though i told them i’m sure they couldn’t fix it (seeing in how the entire world wide web has been working on it lol). after a day i called them and so it’s settled:
    my phone isn’t fixable.
    lol. it’s being sent to nokia as we speak, either to see if nokia’s technicians can fix it otherwise i get a brand spanking new one :)

  35. Dario on July 26th, 2007 08:31

    Way to go Steven!

  36. Johan on July 26th, 2007 09:04

    – Nokia N95 I had problems with my USB that was disconnecting when I tried to upgrade the firmware. The get the weels spinning I had to close the Nokia software running in the tray, that did the trick./ Johan 

  37. Dario on July 26th, 2007 10:56

    Great tip Johan. Sometimes all you need to do is to change USB drive (which forces the computer to reinstall the drivers).

  38. steven on August 12th, 2007 15:45

    i FINALLY got my N95 back today. :( they didn’t give me a new one :P but they fixed it. i’m not sure what nokia did, but they fixed it. What was odd was that the phone came back in chinese instead of english and they only updated from v10 to v11. i had to come home and update to v12 myself. and it worked flawlessly, without having ot change the product code. i’m not sure if my product code is the same, but i will check later on today as nemisis is on the other computer. again, i want to say thank you to everyone for their help!

  39. Dario on August 13th, 2007 09:11

    Great Steven!

  40. Ahmed on August 13th, 2007 23:15

    well i had the same problem
    what i did was disable antivirus till next startup and used direct usb access not a hub that i was using to connect don’t know if it will help but it worked for me

  41. steven on August 14th, 2007 13:13

    i didn’t have antivirus on, and i always used direct usb connection. lol, like i said and i’m sure dario has heard from me many times already; i’ve tried evertying. even the phone technician at the store couldn’t fix it. so i dunno what nokia did but they fixed it :P one quick question tho: is a-GPS going to cost me in terms of data useage? if not how do i set it up? Thanks

  42. Dario on August 15th, 2007 08:50

    Steven: If you want to use the built in Nokia Maps application:

    - Normal GPSing is free

    - You have to pay to use the VOICE navigation (turn by turn), specific detailed city-guides and map downloads (if you don’t download them to your memory card with your PC first and then put your memory card in the phone, this of course also applies to WLAN).

    - If you use the A-GPS function (which enables faster positioning etc) you will have to pay a small data transfer fee (about 5kb data for every lock).

    Now, what do you mean how do I set it up..? Whats the problem?

  43. steven on August 16th, 2007 04:46

    How do i use A-GPS. I’ve been running GPS normally, but i find it takes quite a while to have the satillites lock on me. Ususally 5 minutes. So how do I turn on/use the A-GPS function?

  44. How to: Use the Nokia N95 GPS/A-GPS at Simply Symbian on August 16th, 2007 10:53

    […] Make sure you have the latest firmware version on your Nokia N95 This enables the new A-GPS feature making GPS positioning/locks much faster and more stable. At the time of writing the latest firmware version was numbered v12.0.013. You can find the complete changelog here. You can check your current firmware version by typing *#0000# when in idle screen. If you need to update your firmware, I’ve written an extensive article on how to upgrade your do this here: How to: Upgrade your Nokia N95 firmware […]

  45. Dario on August 16th, 2007 10:56

    Hey Steven :) I think my latest post covers your A-GPS problems?

  46. MDANUZ on August 18th, 2007 04:00

    Hi,Thanxs for the solution.I did exactly what was written here,Everything went fine.My phone got updated and I restored my backupfile.But then my phone started acting weired once it restarted after restoring the backup.I restarted my mobile again and this is what i get "Phone start-up failed.Contact the retailer". I Upgraded from version 11 to 12 . My product code was 0548773,i changed it to 0536062 What do you think happened and what should i do now . Should i restore my product code again and contact the retailer or  is there a work around ?

  47. rahul on August 18th, 2007 05:44

    …..please …i need help….i had a wonderfull working n 95…but since i upgraded to firmware version 12… my camera is not working properly.. the image is flickering and some fine lines are appearing and going constantly…what can i do…i want to change back to version 10…please please help……….

  48. Dario on August 18th, 2007 07:48

    MDANUZ: have you tried restoring factory settings?

  49. Dario on August 18th, 2007 07:49

    rahul: I do not recommend downgrading the firmware… Just wait until v.13 comes?

  50. nasir on August 18th, 2007 09:40

    I tried updating my n95 last night. the battery was well charged, and i started the process. It started off well, detecting the current v10 needed to be upgraded to v12, but as it was taking a long time downloading the updates over my slow internet, I left it running. When I came back after an hour or so, the updater said it had successfully updated my phone.But now, the phone does not start. Nothing. When i push the power button, it vibrates, and the screen lights up. Thats it. After a while, the keypad’s lights go off, and then the phone’s out again. I never get a menu, or options, or any detection by PC if I connect with USB cable. Nothing!! Am i really screwed, or is there a way to save my phone!?? Somebody Please Help!!! :(

  51. Dario on August 18th, 2007 09:46

    nasir: Sounds like your update didn’t work. I would change back the product code if possible and let my retailer repair the phone (flashing the memory).

  52. MDANUZ on August 18th, 2007 12:07

    Dario:I made it to work , I started my phone and  pressed some random keys , i got a option to run the phone in offline mode I did that and restored to default setting , now t works . Do you think its a good idea to change the product code now ?

  53. Dario on August 18th, 2007 15:44

    MDANUZ: Only if you want to repair it. As it seems to work now, I would say you can use the product code you’re using for now. Is the phone updated and does everything work normal?

  54. CavemanUK on August 20th, 2007 10:43

    Guys, Just some extra info i picked up after i got a startup failed error.. Like a few of the guys here i restored a backup after updating to 12.  This seems to be incompatible and kills the phone… You can do a factory reset by switching off the phone, pressing green 3 *  while switching phone back on. This brought my phone back to life… Luckily i had a backup of all my contacts etc on my computer and just re-sync to the phone after setting it back up. Caveman 

  55. Dario on August 20th, 2007 16:08

    Great info CavemanUK.

  56. Graham Johnson on August 23rd, 2007 17:28

    You cant brick the N95, if it wont start follow the steps below:
    press:* 3 Green-call-button, hold them all down and start your phone. When your phone gets to the menu release the * 3 green-call-button. This will reset your phone. It will not restore your previous firmware version.

  57. Dario on August 23rd, 2007 17:53

    graham Johnson: Do you have any information on what could happen if you cut the connection during the upgrade process, i e disconnect the USB-cable or something?

    I’ve always thought this could possible mess up the running firmware version, making the phone useless until some officials repair the phone?

    I’m sure there are several other situations like that that I’ve bothered my mind with lately (can’t recall anything else right now) but never really had any information on.

  58. Dragan on August 29th, 2007 10:51

    My experience with upgrading N92 firmware:
    Upgrade failed with Dell laptop (many times), more precisely Nokia Software Updater failed to detect connected phone model and other details. Changing USB port didn’t help in my case. It was successful on an old desktop PC. In my opinion it might be problem with type of USB on laptop and PC or with some of installed software. I have the same antivirus on both computers so it probably is not issue. For now it seems that everything is fine with new version of firmware. I have to say that Assisted GPS helped to have faster positioning and it seems more accurate then earlier.

  59. Dragan on August 29th, 2007 10:58

    It should read N95 in above post (sorry, typo). :)

  60. murat on August 31st, 2007 04:12

    absolutely great stuff thanks alot mate it works great 

  61. HELP! on bloody holiday and the camera is broke - Nokia N95 Users Forum on September 13th, 2007 05:20

    […] it. unfortunately tried both but no luck. wont let me update to v12 as on o2, but going through Simply Symbian ? Blog Archive ? How to: Upgrade your Nokia N95 firmware to try and change that. cant imagine why it could be hardware failure as only had the damned thing […]

  62. faisal on September 14th, 2007 18:53

    can somebody help me my nokia N95 has gone automatic the network goes on and off how can i solve it .

  63. Dario Soltani on September 17th, 2007 20:34

    Please explain your problem more Faisal.

  64. jamie on September 18th, 2007 16:26

    my n95 re-boots everytime i slide it open, i have to wait for the restart, then when i close it it does works fine, then when i slide it open, it re-boots again.
    any ideas?

  65. Dario Soltani on September 18th, 2007 21:47

    Hi Jamie… It sounds like you have some memory issues. Try to shut down some of your applications. If you can, delete everything and see if the phone still has problems. The easiest way of doing this is to restore the factory settings (see above in the article on how to do this).

    If that doesn’t work, try update your firmware. Other than that, all you can do is to return the phone and hope the warranty’s still valid I think. GL! Smiley

  66. Gomem on September 23rd, 2007 15:17

    I done tthe firmware upgrade myself using NSS, on Windows Vista (home premium), and it worked totally OK.  My N95 is now totally stable, unlike when it had vodacrap hobbled branded v11 firmware, where it would frequently lock and reboot.

  67. Hoodia on September 24th, 2007 09:49


    your blog is so important. you are the new media …

  68. ddast on October 13th, 2007 22:45

    Thanks Sam and Dario. I had the same problem where it wouldn’t flash (after about 5-10% it would say “phone recovery”). It was because I had plugged the phone into the USB port in my monitor. Plugging it directly into the computer sorted it.

    Thanks again!

  69. Deria on October 24th, 2007 17:24

    Hello Guys i can’t seem to find what OS Version my N95 has, can anyone help me.  your help is appreciated

  70. Dario Soltani on October 25th, 2007 00:21

    type *#0000# when in idle screen and check the software version.

  71. MichaelP on November 6th, 2007 11:12

    My button for taking pic don’t work, but it works when I want to make a video. So when I want to take a pic I have to use the timer. Please help…

  72. Dario Soltani on November 6th, 2007 11:29

    MichaelP, this does not sound like a hardware malfunction, but much rather a probleb with your firmware or some other software problem. Did you try to update your firmware?

  73. Roshni on November 14th, 2007 22:51

    Hey ppl can anyone pls help me with this problem?!! I had a problem with my web application. It just refused to start out of the blue so I decided to upgrade my firmware. Backed up everything using PC Suite, upgraded, restored. But for some reason it’s not able to restore my text messages. It didn’t show an error while backing up so I know they’re in there, but can’t get them back onto my phone. And I had some important stuff in there!! Help pls!!

  74. Dario Soltani on November 14th, 2007 23:15

    text messages..? Are you SURE those are not deleted? You should have read #1 in my post above:
    “1. Back-up data Your personal data such as images, messages or contacts are stored in your phones memory and they WILL BE DELETED during phone firmware update.”

  75. Roshni on November 15th, 2007 10:40

    Ya they did get deleted but I backed everything up on my PC before running the update. When I ran the backup, the log showed no error so I know that my messages did get backed up. But after the update when I tried to restore the data, there was an error message saying text messages haven’t been restored! Is there any other way to retreive them from the backup file on the PC?

  76. Dario Soltani on November 15th, 2007 11:20

    Ok… I see Roshi. I guess you’re using the N95. Did you back up to your memory card or PC? The restore function is not waterproff and has a tendency to fail sometimes. Thus, you should/could try two things here:

    1. Do the restore process once again! Several users reports that it works just fine the second time.

    2. If you browse to the message box in your Nokia phone browser you can copy the messages to your hard disk. This creates .vmg files which can be viewed with any text viewer such as notepad etc.

    They’ll look something like this:
    Date:11.7.2007 18:53:04
    Your message goes here…….

    Keep me updated!

  77. ryan on November 17th, 2007 05:10

    to update my firmware i had to change my product code from 0548021 to 0536062 now its updated should i change it back?

  78. Dario Soltani on November 17th, 2007 10:13

    Hi Ryan.

    Yes I recommend you change it back. Because you never now if it will break or if you’ll drop it in the toilet (like I did with my N95 classic).

    If it does, you’ll want to use the warranty and that won’t be possible with the new product code.

  79. Alexa on November 19th, 2007 21:40

    I have a serious problem with my N95, and you all seem very knowledgable about fixing issues (especially Dario) so perhaps you can assist me in my situation: About a month ago my phone started acting weirdly, where it would go to the dialled calls on its own and call, or if I went to the contacts it would call the first number available. It also starts sending texts when I am trying to send one without allowing me to finish, sometimes completely empty. All the while it makes the beeping sounds, as if I am pressing buttons when infact I have not pressed anything. I have the N95 Asian phone, which I ordered off of Ebay. Firmware version 12.0.013 i believe, N95-1, and PC 0548986. I went to India with it and had no problems, but since returning I’ve just had these problems. Does anyone have any idea what I can do, or why this is happening. I took it to the repair shop (techie couldn’t fix it) and I also upgraded the phone to the newest firmware about a week ago (using NSU), for the fourth time, but it still has the problems. Hard reset maybe 5 times as well. HELP!!

  80. Dario Soltani on November 19th, 2007 23:00

    Hi Alexa… Hate to say this but you sure seem to have a serious problem. I’ve never heard of anything like that and my intial guess was this might be a virus or malware or some kind.

    Why do you have an Asian phone when you live in Massachusetts? Anyway I would contact Nokia’s customer service (they are great!) or one of the Nokia Flagship Stores in NYC or Chicago. You’ll find more info on the Flagship Stores at

    Also post your problem at our forum and we’ll see what we can do… I’m SURE there are more qualified people than me here.

    Oh and yes, a word of advice; Don’t ever buy new phones on Ebay, they are very likely to mean problems.

  81. Alexa on November 20th, 2007 03:40

    Hi Dario,
    Thanks for your fast response. I’ve already contacted the Nokia flagship stores, and NYC said I could come down and they’d “take a look”. Although, the man told me technically, since it’s not a US version, he isn’t really supposed to even look/help me. I’ve also contacted Nokia Asia (India, China, Hong Kong) and haven’t got much help because they keep referring me back to Nokia US because I’m here in the US…:-( I am going to do one last ditch attempt, and perhaps update my firmware to Perhaps that will fix it…although I doubt it. do you know I live in Massachusetts? Ok, thanks for your help..and I’ll def post on the forum.

  82. Dario Soltani on November 20th, 2007 13:38

    The people at the Nokia Flagship stores are very helpful and I’m sure they’ll do their best to help you out. How long have you had the phone? If you haven’t changed anything that voids the warranty you could try to change it in for another phone. As we speak I’ve received rumors about a new firmware v.20 for the N95 classic – might be worth to try. I’ll write a post on that later today.

    I can see your location using your IP, check my statistics page:

  83. Alexa on November 20th, 2007 16:13

    I purchased late June and recieved early July. Do you know who I should contact in regards to changing my phone, I’ve emailed Nokia Asia (India, Hong Kong, China) and they all referred me to Nokia USA. When calling Nokia USA they say it’s not a US version and they don’t have any assistance for me. My product code is 0548986 and it’s a Nokia N95-1, RM-1. I changed the product code using your information on the site and updated to the newest firmware, 12.0.014. I then changed it back to the original product code but the problem is still there. Is my warranty voided?
    Thanks soo much for your help. BTW, I had no idea I had the Asian version until I called Nokia USA after buying the phone and having problems with it :-( Thanks again!

  84. Dario Soltani on November 20th, 2007 17:32

    Hi Alexa. Unfortunately I don’t have any contacts at Nokia Asia’s customer support… Try asking at symbian-freaks forum, there are a lot of super clever Indian Symbian users there, maybe someone there can put you in contact with the right people? Tell them I said hi ;)

    About your product code there should not be any problems as you did change it back. However you must understand it’s Nokia who makes the decisions and not me. Good luck and keep us updated!

  85. Firmware update for the Nokia N95 8GB available | Simply Symbian on November 23rd, 2007 01:45

    […] The update seems to be available for EURO1 product code 0549487. Follow my instructions on how to upgrade your Nokia N95 firmware, you’ll find more instructions on how to change the product code to make the firmware […]

  86. Nokia N95-1 v.20 firmware available | Simply Symbian on November 26th, 2007 15:03

    […] Nokia just released the v.20.0.015 firmware update for the Nokia N95-1 ‘classic’. Download and install available via Nokia Software Update. This is probably the N95’s most important update, bringing demand paging functionality to the N95 classic. The update is available for EURO1 product codes, you’ll find instructions on how to update your phone here. […]

  87. Chris400 on November 30th, 2007 01:33

    that firmware update has fudged up my n95. worked fine at first then after i restored everything from my memory card it decided it would no longer return to the main screen. after restarting the phone it has now decided to say “phone start up failed. contact the retailer” can anyone help please? id rather not have to contact the retailer. lol.

  88. Chris400 on November 30th, 2007 01:34

    oh yeah, and i first changed my product code from 0546553 to euro 1. help please………

  89. Dario Soltani on November 30th, 2007 20:06

    weird chris… have you tried resetting the phone? You can do a factory reset by switching off the phone, pressing green 3 * while switching phone back on. all your settings will be erased, but you will hopefully get a working phone back? let me know how youre doing.

  90. ray on December 3rd, 2007 14:39

    i wanted to know is the N95 product code 0518686 RM-17 is a genuine nokia phone or its a clone from China?

  91. Dario Soltani on December 3rd, 2007 15:43

    Hi Ray. I hate to break the news but the ‘N95′ you have with product code 0518686 RM-17 is a fake copy… It probably says ‘Made by Nokia’ on it, not ‘Made in Finland’ or ‘Made in China’. Did you buy this item on eBay? Try to get your money back as soon as possible!

  92. Jaan on December 3rd, 2007 20:13

    I have the code 0546674 in my N95-1 and its not possible to upgrade to v20 so just i just called Nokia customer care and they confirmed that there are some different in the hardware on the N95-1.
    Can someone give me some info about 0546674 code? I bought the phone from The Phone House in Sweden

  93. Dario Soltani on December 3rd, 2007 20:33

    Hi Jaan, why is that a problem? Just change your product code and do the update?

  94. Jaan on December 3rd, 2007 23:22

    Yes, i will try to change the product code and do the update. But if there are some differns in the hardware and the phone stop working….

  95. Dario Soltani on December 3rd, 2007 23:26

    I doubt the Swedish branded edition has a different hardware. Considering the Swedish market is relatively small it would be quite an expensive customization for Nokia for no apparent reason.

    However Jaan, as I’ve mentioned earlier, you do all upgrades on your own risk, thus you should consider if you really want to make the upgrade.

    You also know that if you do a lets say EURO1 upgrade, you’ll lose the Swedish menus and Swedish in the T9 application.

  96. cris on December 4th, 2007 09:24

    Changed product code…no problem, worked flawless. Mine was for Singapore.
    Installed the latest firmware…no problem, worked flawless.
    Thank you very much for the help!!!

  97. Jed on December 6th, 2007 08:40

    Thank you so much for this one.. I got stuck with my N95 @ version 11… Now i just followed everything, and i’m now upgrading to N95 version 20!! =)

  98. Dario Soltani on December 6th, 2007 09:34

    Great Jed, hope you’ll have more fun with your phone now.

  99. Sid on December 9th, 2007 14:50

    Hi i have the N95 with product code 0548986

    i want to update to version 20.

    i have 2 questions…. firstly..

    is it ok to change product code and then update the firmware…if yes which product code should i choose…?

    secondly after updating… is it safe to change back to original product code…?

    plz let me know .



  100. Dario Soltani on December 9th, 2007 17:52


    1. Yes it’s okay to change product code and update (it wont damage your phone just by changing product code, you should choose the EURO1 product code or WAIT until the update reaches your region. Remember the EURO1 code is different for the N95 ‘classic’ (the silver one) and the N95 8GB (the black one).

    2. Yes you can change to your old product code when the update is finished, no problems ;)

  101. Sid on December 9th, 2007 19:54

    Thanks Dario for the prompt reply.

    well u mentioned the EURO1 code…i was browsing through the net and i found 2 more product code for the India region “0548298” , “0548299” which yields the latest firmware version when entered in the website.

    Also i read that “One word of warning, never try to downgrade a Nokia phone. You WILL brick your phone.” … does this downgrade refer to the product code or the firmware version…?



  102. Myles on December 13th, 2007 21:42

    Damn….I tried to update my phone….. and Now it’s stuck in recovery mode I think… Just shows a nokia logo when turning on the phone..

  103. Dario Soltani on December 14th, 2007 11:25

    Myles: Try to do a factory reset by switching the phone off, then press ‘green button’ – ‘3’ and ‘*’ while switching phone back on.

  104. Dario Soltani on December 14th, 2007 11:26

    Sid: Downgrading means firmware version, not product codes.

  105. Firmware update for the Nokia N95-3 (US-edition) | Simply Symbian on December 17th, 2007 12:31

    […] this time it’s v.11.2.009. For instructions on how you update your phone, read my ‘How to update your N95 firmware‘ post. Share This […]

  106. charlie on December 17th, 2007 21:42

    I can download the update and I get to the point on my phone where it says Installing for a while, and then it says “Unable to update phone” or something along those lines.

    I now cannot connect to the net through the wireless lan.

  107. Dario Soltani on December 18th, 2007 09:45

    Hi Charlie, I’m not sure I understand your problem… Please give me a fuller explanation.

  108. Sid on December 20th, 2007 20:55

    my code has been updated.

    and finally was able to upgrade to the new firmware.

    thanks Dario for the support.

  109. Dario Soltani on December 21st, 2007 10:46

    Hi Sid :) Great to hear you finally managed to upgrade :)

  110. issa on December 21st, 2007 13:46

    hi dario,
    i tried to update my nokia n95 8gb FW to the latest one ver.11 and my phone bricked. i kepted on getting the same message during the update;

    the message that pops up is

    Phone Recovery
    1. Remove battery and charger from phone.
    2. Insert battery and connect charger.
    3. Press the phone’s power button for a few seconds. Click ‘Retry’ to continue with phone recovery.

    i got the phone from the nokia usa, i called the careline yesterday and they said that i needed to send it in to the repair center ok no problem there, but i am not in the US right now i am in jordan and it is the holiday season now its gonna basically take a long time to get my phone back. now my question for everyone is can i visit a repair center in jordan and have them fix it, i think all the phone needs is a reflash or something like that. is it ok to install middle eastern phone software on my phone? will the middle eastern software brake my phone? will that void the warranty? if after the repair center in jordan fixes my phone and i am able to update its FW at home will the phones software go back to its original software version when i bought it after i update it.

    please send in your replys as soon as possible. i would really Appreciate any help you guys can give.


  111. Dario Soltani on December 21st, 2007 15:55

    Hi Issa!

    First of all, tell me what happends when you try to turn your phone on now. I would try the ‘factory reset trick if you cant turn your phone on and get to the idle screen. Also, tell me what you did during the update so your phone bricked?

    1. You can do a factory reset by switching off the phone, pressing green 3 * while switching phone back on.

    2. Unfortunately Nokia’s warranty is only valid where you bought the phone. That means a phone bought in North America is only warranted in North America (US, Canada). A phone bought in Europe comes with European warranty and a phone bought in the middle east should have some kind of middle eastern warranty. Thus you can not get your phone fixed in Jordan without voiding the warranty and put up some cash.

    3. It’s no problem to change your language pack to Arabic or what ever language you want. In order to do this, you’ll need to change your product code (this will also void your warranty, but you can change the product code back and no one will ever know) and update the firmware of the phone (which can be tricky if your phone is not working). If you need instructions on how to do this, make sure to tell me and I’ll write you a guide.

    Good luck, merry Christmas and keep me updated!

  112. issa on December 21st, 2007 19:50

    Hi Dario,

    thanks for your fast response.

    when i turn my phone on i get a blank screen and the lights are on, the factory reset does not work in my case. i updated the phone just like i always did, i may have used it for a few seconds when the update was being downloaded not installed could that have done something. so when they fix it they will most likely change the product code and intsall the middle eastern version of the phones software or they will be able to install my phones original software according to its product code which is under the batter right.

    Merry Christmass to you to and Thank You

  113. Dario Soltani on December 21st, 2007 21:21

    Hi Issa.

    I’m not sure if thats the reason your update failed, but it could be. I usually don’t touch my phone when updating.

    Have you tried downloading the latest Nokia software updater (NSU)? Get it at:

    Then try to update your phone yourself. If that doesn’t work I’m afraid you have no choice but letting a professional fix your phone.

    Nokia officials will not update your phone using the middle eastern product code as far as I know, so you’ll have to do that yourself or find someone who does it for you. But you are correct, to update the phone to use middle eastern language packs, one needs to change the product code and then update the firmware.

  114. issa on December 22nd, 2007 00:27

    hi again
    yeah, i have the latest nsu.

    no what i ment was when i fix my mokia n95 8gb in a repair center here in jordan, will the software they put on it affect the phone because its from the usa, thats what nokia usa people told me, that fixing the phone anywhere other than there repair center will damage the phone. is this true? since the software they use in jordan is different than that of what they use in the usa thats what they told me. i don’t know it sounds like bull to me.


  115. Dario Soltani on December 22nd, 2007 00:30

    No Issa that just BS as far as I know, but I’m not Nokia so I might be wrong. That would have been the case if there existed a US edition of the N95 8GB but as far as I know your N95 8GB is the same as the European with 3G support.

  116. issa on December 22nd, 2007 17:48

    ok i just sent my phone to get repaired here and they said they will put the exact same software as my phone had before. i hope everything goes well, i’ll see in an hour. anyway ill keep you updated.

    thanks for everything dario.

  117. issa on December 22nd, 2007 22:48

    i just got it back its working perfectly and the software is exactly like before so everything went fine thank god.

    merry christmas and thanks.

  118. Dario Soltani on December 23rd, 2007 00:20

    Good to hear issa. I don’t get it, they put in the old firmware and not the updated version? So how are you going to update next time?

  119. issa on December 23rd, 2007 12:13

    no they put the newest FW 11.0.026. when a new FW is out i’ll update it through the NSU. its weird, for some reason my phone works better than before its faster.

  120. Dario Soltani on December 23rd, 2007 17:28

    Ah great Issa. It’s probably because they format your memory, both the phones and the internal 8GB. Those things tend to make the phone work faster.

  121. ahmed on December 26th, 2007 05:35

    hi i want to Installed the latest firmware for my n95 with product code 0518686-RM-17 , how to upgrade its software? and to know the version by *#0000# it doesn’t work is there another code to know my old version?
    is there site for free update ?
    by using USB with pc it say 1-mass storage ,2- webcam, 3-COM Port but no one from this options work why?
    pls appreciate your soonest reply

  122. Dario Soltani on December 26th, 2007 11:05

    Ahmed: You have the same problem as Ray in the comment above. Your ‘N95? is not a real Nokia N95. It’s a copy! A ripoff they made to fool people in believing their buying a Nokia N95.

    All phones with the ‘product code’ 0518686 RM-17 are fake copies. It probably says ‘Made by Nokia’ on it which also is an indicator of it being fake. Normally when you buy a product it should say Made in ‘a country…’, something like ‘Made in Finland’ or ‘Made in China’. It’s required by international trade laws. Made by Nokia is just a joke.

    Did you buy this item on eBay? Try to get your money back as soon as possible!

  123. Valy on December 26th, 2007 11:26

    Hey Dario,

    I have some question for you if u can help me or give me ur opinion. I want to change my firmware but I am pretty scared I will brick my phone. It is a vodafone unlocked phone product code 0552003 it keeps me to the 11…… firmware and it will not let me put anything later then that. What are you suggesting is it safe, are there changes in the hardware ? Thank you verry much and happy holidays

  124. Dario Soltani on December 26th, 2007 17:53

    Hi Valy, I’ve scanned google to see if anyone had problems with Vodafone branded N95-1’s but no one has. I would go ahead and change my product code and make the update. Can’t guarantee anything – you upgrade on your own risk.

  125. hypper on December 29th, 2007 18:41

    It is true, i have an ,,n95” RM-17 .. it is fake .. please .. avoid it !!! warning !!! it is a fake :(( i need a display for it .. if ahmed or Ray could hepl me .. i want to buy a display for my fake copy .. i have one original from nokia but it doesn’t fit :(

  126. Gaurang on January 2nd, 2008 22:18

    i had same problem like steven has my n95-3 is stuck on a blank screen tryied everything and still notthing i baught on ebay i called nokia they says the warrenty is voided if purchased on ebay so they will not fix it

    please help someone

  127. Updated firmware for Nokia N95 8GB, full YouTube and Flash lite 3.0 | Simply Symbian on January 4th, 2008 13:18

    […] which depends on your region and operator branding). As usual, you’ll find instructions on how to change product code and make the update here OR you could just wait until the update reaches your region and/or […]

  128. Dario Soltani on January 4th, 2008 17:02

    Gaurang: You can’t fix this yourself, you need to hand it to a technician. Visit your retailer or talk to Nokia again. If the warranty is voided – pay the money necessary to get it fixed? Otherwise you’ll have a $600 phone thats useless?

  129. Slick on January 5th, 2008 13:39

    Hi, are the product codes avalible for other phone models.
    I have a Nokia 7900 with product code 0552336.
    I have googled for the optional codes but nothing came up. This one needs Dutch firmware update.


  130. Dario Soltani on January 5th, 2008 14:33

    Hi Slick, no sorry those codes are only for the N95-1 (the classic silver one). I have not been able to find Nokia 7900 product codes. You should ask people at Howard forums.

  131. Slick on January 5th, 2008 14:52

    Ok, thanks. I will continue searching there… :)

  132. hwlim on January 6th, 2008 03:02

    am having problems with my camara everi tym i try take a foto is hust stays on the purple screen and noting come up…. video dnt work either,,, any idea whars wrong>

  133. Brainiac on January 6th, 2008 17:54

    If ur phone says “Phone start-up failed.Contact the retailer” simply turn ur phone off. Turn it on and then hold the green, the star and the number 3 button simultaneously and that will reset your phone. However if you have an N95 you will lose SNAKES, SRE, Welcome etc.

    Green + * + 3 to hard reset.

    Hope this helps

  134. steven on January 7th, 2008 05:30

    hello again. this time there’s a big problem with my phone. all of a sudden when i turned my phone on, when on active standby it will move ‘left’ and ‘right’ on the directional pad, multimedia button, play music, forward song all on its on (in a continuous random order). when you try to dial or stop a program or do anything for that matter, it just does of the things mentioned (ie if u try to hold menu button, press “c” to close music player, it will go back to active standby). i tried reinstalling the firmware over NSU. that didn’t help. Is there another way to try to fix this? As we speak i am taking this phone apart to see if the buttons are stuck.

  135. Dario Soltani on January 8th, 2008 09:31

    hwlim: You should try to restart your phone?

    Brainiac: I wish I had more people answering questions like you just did! Thanks man :)

    Steven: I feel sorry for you man, all these problems! As you mentioned, I believe you might have a hardware problem with the buttons? All in all, such a problem cannot be fixed by yourself (I would not do it on my phone anyways). Use your warranty and let them fix it for you?

  136. andrew on January 9th, 2008 12:46

    i am trying to change back my product code.
    when i try to use the nss to read my phone again it says error.
    pls help me.
    coz when i want to update it, nokia software updater desnt let me update.

  137. Matt on January 9th, 2008 13:32

    Had a T-Mobile Plum N95 on firmware v12 and changed the code to 0536062 and ran NSU. Updated to v20 which is nice. Then changed the code back to 0546659. Keep getting sim card registration failed. Which is annoying. Any ideas anyone? Have written down all the settings for my T-Mobile internet etc.

  138. Matt on January 9th, 2008 14:21

    Restored the back-up from my memory card and everything seems fine, except keep getting the sim card registration failed about a minute into turning on. Initially the operator logo comes up and the signal strength is fine. I’ve turned it on about 20 times now and twice i have managed to not get the registration error by going straight into the web application and keeping the signal active. Will post any thing else that i find as T-Mobile has fustrated me so much over the firmware upgrade!

  139. Matt on January 9th, 2008 14:31

    Have now managed to get the phone to correctly recognise the memory card, however some of the applications were not installed back on to the phone (vSun, Picodrive) so just backing up my photos and videos and going to wipe the card for a fresh install of everything! So i suppose that everything to upgrade T-Mobile to v20…cheers Dario! Hope this helps anyone else with the upgrade ;)

  140. paulo on January 9th, 2008 20:25

    So far so good :) Having read the comments on this forum I was very apprehensive about going ahead but having spoken 2 Vodafone & Nokia I found out that it was unlikely Vodafone would bother confirming this V20 because they r still stuck on V11 even though V12 was released 6 months ago… As&*&%^$ ! So I took a deep breath & went 4 it !! Top man DARIO 4 all your input, only thing I have 2 add is make sure u remove your memory card b4 update, leave your phone completely alone during the process & I would leave the new product code written jus’ in case this has some effect ( paranoia ) lol… 10/10 4 advice :)

  141. How to upgrade your Nokia N95 to v12.x firmware and make it a whole lot better at on January 9th, 2008 23:29

    […] thanks to Dario Soltani at SimplySymbian for this blog post which helped a […]

  142. Dario Soltani on January 10th, 2008 01:28

    Andrew: What’s the problem? You used the NSS to change your product code to update your phone and now you’re trying to change it back but it does not work?

    What phone are you using, what firmware are you using and what product code did you have before and now want to change back too? Did you ever manage to update your phone?

    At this stage I can’t give you much information but if you know what you’re doing and it still doesn’t work you should try
    1. remove the USB cable
    2. restart your computer
    3. restart your phone
    4. try with the NSS again

    Let me know how you’re doing!

  143. Dario Soltani on January 10th, 2008 01:31

    Hi Matt, so does your SIM work now or? I don’t have any info on T-mobile unfortunately but it sounds they’ve branded your phone and that your de-branding (changing product code, updating, changing product code back) was not very popular? Great that you’re sharing your experience with the community! :)

  144. Dario Soltani on January 10th, 2008 01:33

    Paulo: Great it worked out for you :) I’m going to rewrite the guide soon and I’ll make sure to add the stuff you suggested :) Thanks for the feedback!

  145. Paul on January 10th, 2008 20:29

    hi Dario,

    ive just stumbled on this site and had a good read through the oroblems people have been having with the n95.

    I live in the uk have just bought the n95 8gig from and tried to update it at nokia site but updater has told me i have nothing to update. i have checked my firmware and it is 10.0.021 and the phone product code is 0558787 which from reading on the net is the correct code for uk.ive also read that nokia wont release a new firmware in the uk till it is stable enough.whatever that supposedly has some thing to do with the spiderman 3 film which is given free on it.i know the latest firmware is upto 20 something.

    i wondered what your opinion is on this and wheather its worth me changing to a euro 1 code to update or wait and sit it out till they do realease the firmware.if i do change code what are the risks and gains.i dont want to end up with a dead phone .also will i lose the spiderman 3 film off it if i update or can i back it up some way because the content is protected.

    thanks in advance for any help.


  146. Dario Soltani on January 11th, 2008 13:15

    Hi Paul.

    Sorry the answer has taken so long, I’m moving and have lots of other things to do. I’m glad you found our site.

    Yes you have the UK product code, the only difference compared to the EURO1 code is the EURO1 update will give you more language packs (mostly Mediterranean languages such as Spanish and Italian).

    I would change my product code and do the update, it makes your phone more stable (if I recall this correct, the v.10 firmware caused a lot of restarts?). This will however void your warranty so if you don’t want to risk bricking your phone or lose the spiderman movie you should just be patient and wait for the offical UK update.

    You could of course watch the spiderman movie and then forget about it (it’s not anything you’ll want to have in the long run anyway and if you do, you can always get it in other ways…legally of course *cough*).

    There’s also the option to backup the phones memory (and store the movie license) which would make it possible for you to watch the movie again, but this usually causes a very unstable phone so it’s nothing I recommend.


  147. Paul on January 11th, 2008 16:12

    he dario,

    i know what you mean life is hectic lol. Thanks for your thoughts its gave me a bit to think about.i’ll have to have a think and decide whats best to you say im not overworried about the movie but the warranty is something i need to consider.Thanks again for your time


  148. Mauricio on January 11th, 2008 19:57

    I want to try to change my N95-1 product code so i can upgrade the firmware but I have a couple of cuestions: 1. Can I use an Euro1 code even if i’m from other region (Mexico)? 2. Should I change the product code back after the upgrade?

  149. Dario Soltani on January 11th, 2008 20:12

    Hi Mauricio.

    1. Yes you can because the EURO1 supports Spanish.
    2. Yes that is wise because it can help you keep your warranty if anything should go wrong in the future.

  150. Paul on January 12th, 2008 14:22

    hi dario ,

    im even more confused brother has the normal n95 but with rm159 number and version 11 firmware .does this mean he has a different product code in the uk or is it because he has not got the 8 gig version of the phone.The only other difference is that his is on orange.


  151. Matt on January 12th, 2008 15:27

    Yeah my sim works, but not very well. It registers every 5 or so turn on/turn off cycles. Once registered tho it works fine for as long as i have my N95 on, which is usually all the time unless i go on a long trip! Cheers Dario :)

  152. Dario Soltani on January 12th, 2008 15:40

    Hi Paul. I need more information to give you a perfect answer, but here’s a try:

    If I understood you correct, your brother has a branded Orange Nokia N95-1 (the classic silver phone). It should have 0548170 as product code (see list in the guide above).

    Your phone on the other hand is not branded (right?) and also a Nokia N95-2 (the black 8GB), it should have the product code 0558787 if it’s a UK N95-2.

    You see the product code depends on three factors:
    1. Model
    2. Region/language
    3. Branding

    So, you and your brother have two different models (N95-1 vs. N95-2), he’s phone is branded and yours not. The only thing that’s not different is the fact that both phones are made for the UK region.

    Yes it could be possible he’ll end up with an available upgrade and you don’t, or vice versa. Hope I’ve made things a bit more clear or am I confusing you even more?

  153. Paul on January 12th, 2008 15:54

    thanks dario i understand. i just found it a bit weird that with both of us having uk n95’s we would have different firmwares .i would expect both to reach sameone some do make it complicated.

  154. phil on January 12th, 2008 18:15

    hey there,
    got a problem with changing my code: NSS cant find my phone!
    i downloaded it, installed the exe (it is v1.0.38.12 by now) and started NSS. then i scaned for new device and clicked the phone info button.
    but when i try to ‘Read’ it just goes ‘Reading values… Error!’ and doesnt show my phone.

    what to do?

    ps: the code on the phone reads 0548377, using latest firmware v12.0.013 (which sucks -.-)


  155. Dario Soltani on January 12th, 2008 20:59

    Hi Phil.The problem you describe is somewhat common and usually is solved by changing USB port, restarting the computer, restarting the phone etc. In some cases people have had to change computers. Try these things and let me know?

  156. phil on January 13th, 2008 01:01

    worked just fine after changing usb port and restarting both phone and computer, got the modifications and the update now
    thanks a lot, keep the good work up man!

  157. Dario Soltani on January 13th, 2008 10:16

    Glad it worked for you phil :)

  158. true_blue on January 14th, 2008 05:26

    Thanks Dario for this brilliant guide! I had a Vodafone UK N95 and NSU kept saying version 11.xx.xx was the latest and there was no new firmware. I knew there was atleast 2 new firmwares since v11. But I didnt let it beat me and searched google for answers, thanks to you i found them :)
    I changed my product code to the very top one in the list “Euro1 Sand”, and then updated.. the whole update took about 7 mins including downloading.. A lot faster than I expected! After the update to v20 I then changed the product code back to “0547869 – Vodafone UK” and now im gunna start on reinstalling all my software back on.
    Only thing im worried about is how to get the Vodafone live! icon back and the vodafone switch off animation which is slightly more interesting than “NOKIA” in blue block capitals, lol. Is it possible to get the voda stuff back or am i being too fussy?:)

    Either way im very happy with my new firmware!! Cheers!

  159. Dario Soltani on January 14th, 2008 11:29

    true_blue: I’m glad it worked for you :)

    About the vodafone branding stuff, as far as I know those applications are bundled with the (branded) vodaphone firmware and it’s not possible to get them back. You can probably visit a vodafone store and they’ll give you more info.

    Keep searching the net though, and if you find anything, make sure telling us about it so we can share it with the community.

  160. Faisal on January 14th, 2008 13:06

    Hi What product code is 0556218 I bought my N95-2 8GB when the first 8GB came out.

  161. Dario Soltani on January 14th, 2008 13:23

    Hi Faisal. Your N95 8GB with product code 0556218 should be bought or intended for the North American market, so either you bought it in the US or in Canada?

    I’ve heard people buying those also in Finland, but that must be because of some kind of leak from the factory or something…?

  162. Philip Mansfield on January 14th, 2008 18:56

    Hi there! can anybody help!! I brough a Nokia N95 8GB from E-bay from Hong Kong and it was working fine! until I decided to update the software using the PC updater that come with it! I had v10.0.021 and when I check with Nokia it had a newer v11.0.026 available so I followed the instuction to the letter from the book!! only to get what was describe in this colume! I keep getting the Phone Recovery message and follow it but it does not work!! I have since relized that from what I have read that I may have a fake copy as it says made by Nokia!! also the product code is 0557645 that must be for Hong Kong!! Not Australia!! So Help please what can I do to get it working again!! when I now try to start it up it is all white!! I have tried the green 3 * but nothing happens!! do I need to try changing the product code to Australia?? for it to work!! Help Please!!!!!!!!!!!!

  163. Dario Soltani on January 14th, 2008 19:27

    Philip Mansfield: Man I feel so sorry for you guys who buy fake phones from eBay. NEVER BUY PHONES FROM eBAY, it’s not worth the risk.

    If your phone says “Made by Nokia” it’s probably a fake N95 copy, it should say “Made by (some country)”. Try to contact the seller and get your money back, also contact eBay representatives and ask them for help.

    I’m sorry buy I have no idea on how you can make your fake phone work again as I have no information on it whatsoever :(

    Good luck and hope you can get your money back!

  164. Jay on January 15th, 2008 05:22

    Hi, I’m using nokia n95 with 3 network. I changed my product code to get the 20.0.015 firmware coz for my phone only 12.0.013 was available. The upgrade was successful and I’m happy to use this new firmware with lot of good things but the bad thing is that I’m finding lot of things are missing or not working like i dont have now planet3, orb, skype and my3 icons in my phone and also that when I slide to open the multimedia keys the multimedia icons which are supposed to appear don’t appear just the stand-by screen changes to landscape mode and I have to manually press multimedia button to open it. And more worst thing is that just now I found that even the remote that comes with the ear phone isn’t working. I can just hear the music but can’t use those buttons they are useless. So, please can someone let me know whats going on and if there’s anything i can do. Thanks..

  165. Dario Soltani on January 15th, 2008 07:12

    Jay: when you do an update using a non-3 product code you ‘debrand’ your phone’ Now, your n95 is like any other non-branded n95. Visit your 3 store and talk to them if you want your 3 icons back.

  166. cristian on January 16th, 2008 00:54

    0558296 code here, (italy) Nokia N95 8gb and still not update. Very Upset.

  167. Dario Soltani on January 16th, 2008 00:56

    Christian: Branded phone huh? Telecom Italia?

  168. cristian on January 16th, 2008 01:03

    No, it’ s a no branded, buyed ina Nokia point

  169. Dario Soltani on January 16th, 2008 01:05

    Let me look into it for you and get back with more information tomorrow. I need to sleep tonight :)

  170. cristian on January 16th, 2008 01:08
  171. cristian on January 16th, 2008 01:09

    Thank You , good night!!

  172. Dario Soltani on January 16th, 2008 14:38

    Cristian: Sorry mate, I have not found out why your product code has not received an update yet. Why don’t you use the EURO1 product code and update the phone? The Euro1 also contains italian language.

  173. cristian on January 16th, 2008 17:15

    Yes, sure, thanks…i was waiting another little only to not broken the product warranty, you know lol…and becouse i’m on Mac and i’ve to do in emulation :-))

  174. Dario Soltani on January 16th, 2008 17:18

    ok… I would never do an upgrade in emulation, use a friends PC instead? Also, you can change your product code back when you’re finished…

  175. Zah on January 17th, 2008 18:38

    Hi. Have v 10.0.018 firmware on my rm-159 n95-1, which sounded pre-historic. Thought I’d upgrade so used NSS to change product code to euro1 (0536062). Worked fine but NSU still says there’s no update available!

  176. Zah on January 17th, 2008 18:40

    By the way my old code was 0546858…

  177. Dario Soltani on January 18th, 2008 16:51

    Zah, you are doing something wrong, please follow my instructions again and make sure you really update the product code.

    Here are the latest firmware versions available to the N95-1 classic (plum colored) and the product codes you are using:
    0546858 – v. 12.0.013
    0536062 – v. 20.0.015

    You probably did not save the EURO1 (plum) product code when using the NSS.

  178. Zah on January 18th, 2008 17:29

    Hi Dario. I thought you might say that, but I rechecked, switched phone off and on, battery in and out, and did a READ with NSS and the product code was in fact changed. But still the NSU thinks there’s no update available. I’m using v1.4.23en of NSU. Would have expected it to allow me to upgrade to v12 using even the old code, but it didn’t let me do that either. Wonder if NSU isn’t having a firewall issue or something?

  179. Zah on January 18th, 2008 17:31

    I note you mentioned “plum-colored” in your reply, though mine is silver. Didn’t think that mattered though…

  180. Dario Soltani on January 20th, 2008 11:21

    Zah, I’m not sure of the firmwares are different between the plum and the silver product codes, but it’s worth a try?

  181. Dario Soltani on January 20th, 2008 11:25

    Also Zah, check if your phone says ‘Made in Nokia’. If it does, you have a fake copy.

  182. Zah on January 21st, 2008 11:16

    Hi Dario. Turns out it was the firewall… I should have read the fine print when it said no update was available! Used a different connection, without the firewall, and upgrade worked fine. Thanks a lot!

  183. Naids on January 21st, 2008 21:13

    Zah! is this u?
    The ver 20.0.15 firmware is rubbish. Faster startup,better batterylife,slower camera startup (quicker snaps),poor nokia navigation (new map software doesnt allow tracking) ,connection options (where you can chose wlan,gprs,3g etc)do not pop up even if you chose “always ask” option. On the whole I prefer the previous ver. I hope a new ver comes out soon.

  184. Yves on January 24th, 2008 01:54

    Merci pour votre article: ‘How to: Upgrade your Nokia N95 (classic, US or 8GB) firmware’
    Très simple, efficace est d’une précision remarquable! Mon N95 8GB à toutes les langues que je désire. Thanks a lot !

  185. Dario Soltani on January 24th, 2008 09:50

    Vous êtes bienvenu :)

  186. Simon Gerber on January 24th, 2008 17:55

    0557802 => Product code for “Swisscom Switzerland”

  187. Nokia N95 8GB , My New Mobile Phone. | on January 25th, 2008 22:32
  188. Sobby on January 29th, 2008 21:43

    I’m using Nokia N95(D1.01) with V 10.0.018 (RM-159) (Product Code= 0548986). I’m trying to upgrade the firmware to V 20, but the NSU prompts that ‘No software updates available for your phone’. I’ve even tried changing the phone code to Euro-1 but still face the same problem. Im using this phone in INDIA.
    Any sort of help would be appreciated greatly….!!!

  189. Dario Soltani on January 29th, 2008 22:14

    Sobby your probably not saving the changes of your product code:

    1. Enable the product code to be saved by CHECKING (X) (clicking) on the product code radio button.
    2. Click WRITE and you are done.

  190. Sobby on January 30th, 2008 13:06

    I did that Dario, but the problem still persists. Is there any other way to get this done.

  191. Dario Soltani on January 30th, 2008 13:14

    Hi Sobby, thats weird. There are several persons whom had similar problems as you with Indian N95’s with the 0548986 product code (see comments further up in this post). I really have no idea why this is a problem for you guys…

  192. Sobby on January 30th, 2008 16:19

    In that case i think turning up to Nokia Care would be the last option left… Anyways thanks Dario. I really appreciate your prompt reply…

  193. iNeed on January 30th, 2008 18:27

    I wonder if anyone can help me.
    I changed my n95s code from 0548021 to euro1 and the carried out the update.
    Since the update installed my phone crashes even more than before and I cannot restore my backup without it crashing.
    I can change the code back but my network will still know what has gone on because its now running on V20 firmware.
    Any advice?

  194. Dario Soltani on January 30th, 2008 18:57

    Hi iNeed.

    what you’re describe usually occurs when you restore a backup after a firmware update. Sometimes this mess things up and you’ll end up with an unstable phone. Here’s my advise…

      Sync all your contacts, calender etc to your PC. Sync them right back to your phone after an update or reset.
      Next time you update, make sure you remove your memory card during the update or if you have a built in flash memory such as the Nokia N95 8GB simply connect your phone to your PC via USB and transfer all the content to your computer. Then format the 8gb flash memory. You can copy your files back to the phone after the update.
      You need to wipe your phone clean, do this by restoring factory settings and format memory cards/built in flash memory

    This procedure is a lot more complicated and takes more time, but you wont loose any vital information except for your applications and certificates. This is what I always do, backups have a tendency to mess things up.

  195. Dario Soltani on January 30th, 2008 19:10

    Sobby: Good and luck and please keep me updated on how you’re doing. Maybe we can share the information to your fellow Indians?

  196. cristian on January 31st, 2008 13:25

    Hi ! Only to say that is out officially the update for Nokia n95 8gbcode 0558296 , (italy no brand) .
    I updated on my parallels in emultion on my macbookpro …and worked perfectly!

  197. Dario Soltani on January 31st, 2008 13:54

    Great Cristian! Thanks for the info.

  198. iNeed on January 31st, 2008 16:58

    Thanks for your quick reply.
    Unfortunately after reinstalling it is still behaving unstable, is there anything else I could try?

  199. Dario Soltani on January 31st, 2008 17:10

    iNeed: sounds weird, I don’t have the N95 myself anymore so I’m not sure if the v.20 firmware is a stable one (I’m using the N95 8GB nowadays). What applications are you running? How much memory do you have free?

  200. iNeed on January 31st, 2008 17:22

    I’m running it just stock with no extra applications for and haven’t put my memory card (which has about 2Mb free) back in yet.
    Im now thinking it may be a glitch with the phone itself, as it was acting up before I updated. I was hoping the new firmware would fix this.

  201. Dario Soltani on January 31st, 2008 21:32

    iNeed: where do you live and was your phone branded (locked to your carrier)? Also, I’m not interested in your memory card, I’m talking about your RAM. It’s a good thing your keeping your memory card out of the phone for now.

    In order to check your RAM memory you’ll need an application like Handy Taskman. You can download a free trial at our webshop,
    It’ll be valid for a few days, enough for you to check if you have any memory problems.

    If you’re running low on memory as a result of many applications that autostart (like RotateMe) or something else, we’ll know why your phone crashes. Make sure you check your memory frequently to see if your use affects it somehow.

    Otherwise I really have no idea what your problem might be, if the next firmware upgrade does not fix it you should really take it to a Nokia service center.

  202. rexter on January 31st, 2008 23:33

    Hi Guys!…

    i’ve change my product code lately to EURO1 and now i want to revert back to its original product code and i successfully changed it using NSS but the “Nokia N95 (01.01)” is still not changed. it’s a EURO1 code it think..but the product code was changed succesful. im in philippines (asia) my friend’s phone is “Nokia N95 (13.01)

    any idea with this?

    thanks in advance guys!

  203. Dario Soltani on January 31st, 2008 23:57

    Hi Rexter. Whats the (01.01) you’re talking about??

  204. Doodee on February 1st, 2008 20:07

    Thanks for sharing

  205. avtokrator on February 2nd, 2008 15:50

    0558164 – Vodafone, Spain – Nokia N95-2 Black
    Could somebody tell me which ProductCode have to use to obtain the latest firmware ver_
    Currently on Ver 10.0.021 , still not upgradable due to Vodafone, think so…

  206. Graham on February 3rd, 2008 19:56

    Hi Dario,
    First a big ‘thank you’ for enabling me to upgrade my unlocked ex-Orange N95 bought on ebay so I could get A-GPS. You made changing the product code and going from v 11.0.026 to 20.0.015 really easy and the result was almost like a new phone.

    I have one problem left: I now know Orange and other networks have crippled VoIP and my upgrade has not solved this problem. I assume this is because I used the official Nokia backup/restore after upgrading. Am I right in thinking I can repeat the upgrade process, avoid backup/restore and use synchronisation to preserve my contacts (the only really important stuff in the phone)?

  207. JL on February 4th, 2008 17:05

    hey guys,
    i just updated from v 20 from v 12 but its funny that when i pull down the slider, the phone doesnt go into the multimedia screen. instead the orientation changes to horizontal instead. is this a problem? or how its meant to be v20? i called nokia but that guy on the line couldnt be sure either

  208. Dario Soltani on February 5th, 2008 11:11

    avtokrator: You could change your product code to EURO1 and do the update, but since your phone is Vodafone branded it’s likely your some of your icons (applications) will be lost.

  209. Dario Soltani on February 5th, 2008 11:13

    Graham: Hi Graham, yes the VOIP cripple should only be a software issue so you could probably use VOIP services such as fring, gizmo or truphone if you manage to do a clean upgrade and not make a backup recovery.

    You should try to reinstall the firmware (just follow my instructions in this post), if it’s not possible for you to reinstall the firmware you’ll simply have to wait until next upgrade version is available.

  210. Dario Soltani on February 5th, 2008 11:15

    JL: Your phone is not supposed to go to multimedia screen when you pull down the slider, the only thing thats supposed to happen is the screen flip. You do however have a dedicated multimedia menu button on the front of phone, and a dedicated gallery button on the side (next to the camera button).

  211. ben on February 7th, 2008 02:55

    hello dario
    i’m experiencing the same problem as steven used to… are the details:
    my friend who is marketind mgr at nokia here in lebanon gave me a nokia n95 8gb ( for free!!)
    i checked its code using NSS and its a EURO1.
    *#0000# :
    V 10.0.007
    nokia n95 (01.01)
    when i use the updater, it tells me that v15.00.something is available….so i spend 1 hour and a half downloading 100 mb that will soon go to waist because just after step 2 , the phone disconnects and the is no way of connecting it back!!!!!!
    talk about a waist of time!!!
    anyway, before giving my beloved nokia to the nokia technicians for flashing or whatever they do to make it updatable i wanted to ask you is there a way i can do it myself? and is this update really worthwhile?( after reading about all the problems people are experiencing after they upgarde)….and what’s with this charger? when there is a problem during the update procedure the message tells you to diconnect the charger and they didnt even tell you to plug it in the first place!!!
    anyway i think that nokia and microsoft go well together, they are both complicated and make our lives miserable….that’s why there is no MAC suite , because when you have something as beautiful as a mac, you don’t buy a nokia….you buy an iphone…lol.
    being a mac user i had to install vista (what a joke!) on bootcamp just so i can update this stupid so called smartphone…anyway , can you help me?

  212. ben on February 7th, 2008 03:19

    …if you’re wondering why i didnt buy an iphone……well my best friend works at nokia and i get phones for free !
    but i really tink i should sell this sliding piece of unupdatable crap before it depreciates( nokia people release hundreds of useless models a day , in a month the n95 8gb will be worth less than an ericsson 688 …)and get myself a nice lookin iphone …at least my fingers wont hurt from pressing these tiny buttons while browsing and i wont go sliding left and right to change the page orientation….the only thing i like in this phone is the clicking sound of the slider!…two thumbs up nokia! good job!!!! i also like the fact that you cant slide it open without leaving fingerprints on the screen…
    i even built a theme from scratch for this baby!! using carbide (which only works on PC of course)because the themes that come on the factory nokia are a shame and downloading themes is a waste of time because lots of idiots think they are graphic designers by placing an image of a ferrari with a bikini babe on the backgrounds and using icons of bugs bunny for the “settings” shortcuts and they call this a theme and they upload it for other morons to use….
    maaaan, i just want to update my nokia…i just want to read the words :”update complete “….and not spending my time restarting this piece of junk called vista that can’t even manage its own usb ports…only steven can understand me…

  213. Dario Soltani on February 7th, 2008 10:56

    Ben…Ben…Ben…take it easy man. I understand your frustration but believe me, this guide has been read over 40 000 times and only a few of those have had problems. I see no point comparing your N95 with an iPhone. If you really want an iPhone, you should buy one. If you want the N95, you should simply upgrade it using my instructions.

    Please focus on what your problem is and describe that to me, I’m not interested in the iphone, windows , macs or what themes people make.

    Have you tried to reinstall the upgrade (if your download speeds are slow you should consider a better internet connection?)? If that does not work do a factory reset by switching off the phone, pressing green 3 * while switching phone back on. Then try again.

  214. ben on February 7th, 2008 15:41

    heyyy my good friend dario ( hoping we can be friends)
    i have an adsl connection ( 1 gbs) and the update size is 107 mb ….and it’s downloading at the speed of 1 mb per minute so i have to wait 107 minutes for step 2 to complete…and in this god forsaken country you have a 5gbytes per month limit in the downloads….so i can’t really afford to waist downloads….
    i called the nokia people today…..they said they can do it for me..i’ll give it a try! and get back to my lovely mac and stop fiddling with those usb ports!
    thanks for listening to me, you’re a nice person…and sorry for bothering you with my stories but being a stand up comedian has its downsides :) i can talk for hours about things that annoy me …my next show will be:”nokia, disconnecting people”
    p.s: i can’t go to the nokia customer service center right now becaause there was an explosion next to their offices…i love this country , we have an explosion once a week!

  215. Dario Soltani on February 8th, 2008 16:12

    Hi Ben, I’m sorry if I came out harsh, that was not my intention. It sounds crazy with explosions(!) Keep me informed on what the customer service says.

  216. Graham on February 9th, 2008 19:06

    Hi Dario,
    I just thought a brief summary of my recent N95 upgrade experience might be useful to others.

    I bought the phone (ex-Orange) really cheap on ebay. I changed the product code and updated the firmware to the latest version following your instructions. This meant I could now use A-GPS, but I later found that VoIP had been crippled by Orange and the upgrade had not changed this. I reinstalled the firmware and restored data by using synchronising and not the usual backup as I had done before. VoIP was immediately available and I have just sent my first Truphone text message.

    The change of product code, firmware update and the firmware reinstallation all worked first time with no problems.
    Thanks again.

  217. Shahed on February 12th, 2008 23:25

    Hi! Dario, I just followed ur instructions & my phone upto date now, I have been trying to do this for long but couldn’t. I am really thankful to u, ur gr8.

  218. Dario Soltani on February 13th, 2008 04:25

    Thanks for the feedback guys :)

  219. Marky H on February 13th, 2008 20:22

    Hi Dario,

    first up cheers for the update help. I am now a proud owner of a fully upgraded N95. One problem though. Did all the backing up etc, put update on, then copied backup back to phone. Everything is there but none of my contacts! If i brouse my phone with pc suite they are all there, and if I copy them to my mem card, than transfer them to phone it tells me that they all already exist in that location! Still arnt in my contacts list though! Any ideas, or have I got to type all 156 back in by hand? I hope not……….:)

  220. Dario Soltani on February 13th, 2008 21:27

    Hi Marky H. Seems like a very unordinary problem you have there? Are you sure your contacts are not there? You’re not browsing the SIM directory or anything? Try to export your contacts from your phone to your PC (using the PC Suit), delete the phone contacts (or whatever that’s “not there” if possible) and then import them back again?

  221. septic on February 16th, 2008 14:10


    Anyone had any experience of upgrading a N95 from 3 in the UK? I really want to try the upgrade of the firmware but wary of losing all the 3-related settings thereby stopping 3’s x-series applications from working.

    TIA – septic

  222. Amo on February 25th, 2008 06:27

    hi i have a t-mobile nokia in the UK, it has
    version 12.0.013 installed
    nokia N95 (43.04)

    are there any updates available for this? i have just taken out the contract so wouldnt want it to mess that up.


  223. Dario Soltani on February 25th, 2008 09:27

    Amo you’ll have to check with your product code, see ‘how can I check if any updates are available’ section above.

  224. Harris on February 26th, 2008 06:40

    someone please help me with my n95.. ive already put my product code but it doesnt show the latest firmware.. and also when i opened my software updater.. it just shows the old firmware.. how can i get the ver 15.0.15??please help!

  225. Dario Soltani on February 29th, 2008 15:04

    harris, you’ll need to change your product code, read the entire instructions above.

  226. tim on March 5th, 2008 09:53

    hey there, i have the same problem as a few above…i was updating the firmware and 3/4 of the way through the phone decided to restart itself! so now its just a backlit screen and nothing else.

    my product code is 0548021….is this uk? do i have any other choice but to take it to nokia care?

    thanks in advance

  227. Dario Soltani on March 5th, 2008 10:02

    Hi Tim. Well your phone is supposed to restart during the update (its even stated in the instructions above). When it does, you should just leave it be and it’ll continue the update after the restart.

    I guess you cant do much about that now, so I would try the factory reset trick. Hold [the green button] + [*] + [3] and turn on the phone, keep holding the buttons and hopefully your phone will go back to factory settings, making it possible for you to start the phone and redo the installation.

    If this does not work, I guess you only have one option left – taking it back to nokia care.

    About your product code, it’s a branded phone from O2 UK, right? (also stated above in the product code list). If you want to debrand the phone you’ll have to change your product code to the EURO1 (yes you’ll find it in the product code list above). If you want to keep your branding, dont change product code.

    Hope this will help!

  228. tim on March 5th, 2008 10:38

    hi thanks for the promt reply…yeah the phone simply lost connection with the updater towards the end of the process and had been dead since. i’ve tried to reset it and everything else i’ve read to fix it but no luck. i’m not too bothered about the branding, just wanna get it to work again.

    i think it will still be under the 12 month warranty, although i didn’t buy it new..?

    also, i arrived in oz for a year yesterday, is it an international warranty doyou know?

    and are you not supposed to update the firmware yourself…does this void the warranty?

    one more question…do you know how lond it would take to get sorted, i presume high street shops couldn’t do it so it would have to go off to finland?

    thanks for the help mate

  229. Dario Soltani on March 5th, 2008 13:00

    I think the 12 month warranty will be valid even though you did not buy it new, just show them the papers.

    No the warranty is limited to your region, i.e Europe, US etc…

    Updating the firmware does not void warranty as far as I know, changing product code does.

    I dont think they’ll need to ship it to Finland, usually they have deals with local Nokia certified repair centers etc, but it’s impossible to estimate how long it would take. The process itself takes no more than 10 minutes, but it depends on their workload etc. Ask in the store?

    Good luck and let us know how you did.

  230. peter on March 7th, 2008 16:21

    hi there. I bought a vodafone branded nokia n95 8gb off ebay. I’m now using it on orange. I’m trying to decide whether or not to upgrade the firmware to the latest nokia version. I will have to change the product code first though. To help me decide if it would be worth doing could anyone answer these questions for me.
    1) What benefits (if any) would I get by upgrading?
    2) Would i be able to change the code back to the original after I’ve upgraded so I could still get the phone repaired under warranty if needed. ( some people seem to have problems changing back)
    3) Would the upgrade rid me of the unwanted vodafone elements in the phone.
    4) I’ve backed up my phone memory using content copier. Is this the best way to reinstall my data?
    5) Is it safer to wait until vodafone provide a more up to date upgrade
    Any advice gratefully accepted!

  231. peter on March 7th, 2008 20:38

    Hi just an update to my last post – I have read that there is a bug in the latest version causing the video playback to freeze every 5 seconds or so in HQ mode. Anyone got info on this?

  232. Gentianx on March 8th, 2008 23:45

    i have buy form ebay a nokia n 95 but i think is fake , can i put on this phone orginal firmware symbian ?
    Thank you

  233. Darryl on March 9th, 2008 16:52

    I have just got a nokia n95 8gb from o2 and i have updated it to firmware and the camera is out of focus for taking pictures as well as video, i have reset everything to default and still nothing, i have re-installed the firmware twice and still no luck, please can someone advise?

  234. Dario Soltani on March 10th, 2008 00:41


    1) What benefits (if any) would I get by upgrading?
    Check the changelog. Try google on “changelog” followed by version number. There are tons of benefits and some downsides.

    2) Would i be able to change the code back to the original after I’ve upgraded so I could still get the phone repaired under warranty if needed. ( some people seem to have problems changing back)
    Yes changing back has never been a problem for me. Its as easy as changing before the upgrade.

    3) Would the upgrade rid me of the unwanted vodafone elements in the phone.
    Yes, you would get a clean phone.

    4) I’ve backed up my phone memory using content copier. Is this the best way to reinstall my data?
    No, read my other posts on how to sync and back up your data, (simply Sync your contacts and stuff with outlook and transfer datafiles via USB to your PC, avoid backup features).

    5) Is it safer to wait until vodafone provide a more up to date upgrade
    That will probably take longer than you would want to wait.

    6) I have read that there is a bug in the latest version causing the video playback to freeze every 5 seconds or so in HQ mode. Anyone got info on this?
    Ive never heard that but if that would be the case you could always install a 3rd party app such as coreplayer to watch movies. The native realplayer application is not optimal anyways.

  235. Dario Soltani on March 10th, 2008 00:42

    gentiax: nope

  236. Dario Soltani on March 10th, 2008 00:42

    darryl: upgrade to the latest version (v.15).

  237. feroz on March 14th, 2008 13:05

    i have a problem in my N95 -1 it shows memory full in my phone memory and to delete some data whereas i have deleted all my data but it still shows to delete whenever i open any thing so please tell me how to fix this problem

  238. chikoo on March 16th, 2008 21:18

    here is a udpate problem please help me .. NSU is runing fine when its start downloading after downloading 40 Mb it stop and then the error connection fail try again when i try again then it says phone is busy. help me plz

  239. Dario Soltani on March 19th, 2008 11:59

    feroz: You need to do a format and a clean install. A firmware upgrade should fix your problems.

  240. Dario Soltani on March 19th, 2008 12:01

    chikoo: try on another computer?

  241. Tony Steel on March 23rd, 2008 15:23

    Hi Dario,

    You seem to be an expert on this subject! I am really hoping you can help.

    I have an N95-1. I changed the Product code from the Orange UK one to 0534841, then used the Nokia Software Updater (latest version) as usual to download v20 of the firmware.

    It downloaded the software then got about two thirds of the way through installing it on the phone. It then said the phone had been disconnected. I had not touched any of the cabling, and the phone was fully charged.

    It is now bricked. I have tried the three finger reset numerous times, but nothing happens apart from the Nokia logo appearing for a while then the phone turning off again.

    I have also tried the Nokia Software Updater again numerous times, including taking the battery out, putting it back in with the charger etc. It keeps saying the phone is disconnected and to put the USB cable back in. I have tried all three USB ports on my computer.

    I also cannot put the original product code back in.

    Do you have any advice? I would be so grateful to you!



  242. Eddy on March 25th, 2008 11:41

    Hiya. Dario, is it impossible to buy a phone in Asia and get scandinavian t9 in to it some way?

  243. Dario Soltani on March 25th, 2008 17:09

    Sure Eddy, you just need to change the product code to a scandinavian code and update the firmware.

  244. Telemachus on March 25th, 2008 18:26

    Vodafone Irelands Product Code is: 0560767

  245. amir on March 31st, 2008 05:18

    how can i get signals for my nokie n 95

  246. OA on March 31st, 2008 22:24

    Hi. I’ve waited ages for my network to make software update fpr N95 available for my product code. Now there’s yet another update available. Does changing the product code change or in any way affect the IMEI number?

  247. Cerberis.EU Blog » Blog Archive » Nokia N95 upgrade on April 1st, 2008 13:14

    […] This guide starts with some common questions and problems users might have. If you don’t want to read those, you can jump directly to the firmware upgrade instructions. […]

  248. snader on April 1st, 2008 22:43

    thanks, works good sofar, updated from 13xx to 21xx

  249. Jago on April 4th, 2008 00:43

    Hi. Will this work with the N95 North American version (N95-3)?

  250. Ravin on April 4th, 2008 10:56

    Hi.., now my n95 version is “Arabic – English, Arabic, French, Farsi, Urdu” and i wan to read language chinese , how can i do for tat.., any idea. help me , thz

  251. Graham on April 5th, 2008 14:57

    Thanks! wrks a treat: all u have to do is change the product code of ur n95 for the nokia software updater to recognise that there’s an update. easy as.
    god bless all u nerds.

  252. JT on April 12th, 2008 20:59

    Hi, I have just successfuly updated my N95 8Gb firmware to v.15, but lost the Portuguese language.
    My product code is 0550388 (Nigeria, as I was told by Nokia support), and now I only have English, French and Arabian.
    I have tried to follow all the steps in your guide, but was unable to change the product code since the NSS doesn’t recognize the phone no matter what.
    I have tried reseting, rebooting, changing USB ports (4 different ones), but all to no avail.
    The following apears on the screen :

    Reading Virtual USB device…Done.
    ->Serial: A333D8CA, HW: 0.0
    Testing Interfaces…
    ->USB DKU2….Supported.
    ->USB CA-53…Supported.
    Testing Directories…
    ->DCT4 Loaders Dir(‘Flash’)……Found.
    –>0 file(s) found.
    –>Please copy the loaders first!
    ->ADSP Loaders Dir(‘FlashUsb’)…Found.
    –>0 file(s) found.
    –>Please copy the loaders first!
    ->DCT3 Loaders Dir(‘fls1sup’)….Found.
    –>0 file(s) found.
    –>Please copy the loaders first!
    ->Products Dir(‘products’)…….Not Found.

    And as I try to scan it states : Scan for product … Error!

    HELP !

  253. leigh on April 20th, 2008 16:29

    same problem as above, anyone solved this?

  254. SwissJerry on April 20th, 2008 16:48

    Hi there
    I’m trying to update my Swisscom branded N85 8GB (0557802). Last time I could change the product code without problems to EURO1. After updating the firmware I changed back the code to Swisscom.
    But this time I’m havin problems with the NSS program:

    Device Info:
    Reading Virtual USB device…Done.
    ->Serial: 709D99A7, HW: 0.0
    Testing Interfaces…
    ->USB DKU2….Supported.
    ->USB CA-53…Supported.
    Testing Directories…
    ->DCT4 Loaders Dir(‘Flash’)……Found.
    –>0 file(s) found.
    –>Please copy the loaders first!
    ->ADSP Loaders Dir(‘FlashUsb’)…Found.
    –>0 file(s) found.
    –>Please copy the loaders first!
    ->DCT3 Loaders Dir(‘fls1sup’)….Found.
    –>0 file(s) found.
    –>Please copy the loaders first!
    ->Products Dir(‘products’)…….Not Found.

    Then I scan for the product:
    Scan for product … Error!

    I can’t read out product code even if it’s enabled…

    Can somebody tell me why NSS isn’t working anymorge?
    Thanks for any helpfull hints….

  255. SwissJerry on April 22nd, 2008 11:51

    Hi there
    I have found out the reason why I can’t change the product code anymore with the NSS tool.
    Nokia has updated their drivers with the newest version of Nokia PC Suite. I re-installed an older version of the Nokia ConnectivityCable Driver (stand-alone driver without Nokia PC Suite). I installed the following version: Nokia_Connectivity_Cable_Driver_rel_6_82_4_eng.msi

    Then I replaced the new drivers by this version in the hardware control panel. What surprise the NSS tool works with no errors anymore.

  256. Chris on May 15th, 2008 23:30

    Hi guys,

    I’m from Canada, I have an N95-3 upgraded to the American latest firmware 11.2.009. Does anyone know if it’s possible to change the product code for an N95-3 to an N95-1 and grab the v20 firmware and then switch it back? Waiting for Nokia to release firmware upgrades for the 95-3 is painful.

  257. Xahira on May 21st, 2008 04:54

    will the product code changing work for the n95 8gb -4?
    i don’t want to screw my phone up S:

  258. Huggy Bear on May 23rd, 2008 01:42

    Hey guys, just out of curiosity is there a way to download the latest version without have the phone connected?? and when the download is over just connect the phone and update the software.

    my point is that when i reach some point in my update and i lose connection i have to start all over again. Im sure there is a way to start where i left off :-)

  259. Joliverio on May 23rd, 2008 11:03

    Hi Dario and folks, I am living in China now and get a N95 very cheap (USD 120) from the China Mobile Operator (CMCC). Here they block the W-Lan feature, only GSM and GPRS available…. I carefully check all information in this blog, my Nokia N95 info is:
    Model: N95
    Type: RM-245
    CODE: 0550111
    Language available in this FW: English and Chinese simplified
    V. 11.1.010
    NOKIA N95 (B5.01)

    1) Besides I cannot read Chinese, I still want to keep the Chinese simplified, So I will try to update my mobile using a Version from HONG KONG (normally will have Chinese and English). I have only preference for Chinese and English languages, any suggestion which code to use to get a FW version that have W-Lan feature and at least these 2 languages?
    2) This mobile was made to China Mobile, even the package is China Mobile. I am afraid the hardware is different, as I mention my product do not have W-Lan capability. Do you think I can try to download another software version changing the code or my hardware should be different (that is why I do not have W-Lan feature?)?. Even if my hardware is different, it is still possible to return to the old software if I fail to upgrade? Thanks for the help!

  260. Dario Soltani on May 23rd, 2008 11:07

    Joliverio: Before I answer any of your questions, are you sure thats a Nokia N95? There are plenty of chinese rip offs that ARE NOT a Nokia N95.

    Nokia would never sell their most advanced phones for $120, not even in china. Thats just bad business.

  261. Dario Soltani on May 23rd, 2008 11:08

    Oh yeah, check the other comments for other people having problems with chinese so called ‘Nokia N95’s’ and how to check if it’s a real one or a fake copy.

  262. Joliverio on May 23rd, 2008 18:04


    Many thanks for your prompt reply!
    Yes, I am pretty sure my Nokia is original; I paid this price because I expend a lot in oversea calls and they give discount on the full price… I bought directly from the mobile operator China mobile (brand new, not used) and have warranty by Nokia service center (not used yet). All the softwares downloaded from Nokia website works perfectly, only do not have W-Lan feature…

  263. Dario Soltani on May 23rd, 2008 18:36

    Joliverio: I find a lot of info on your phone when googling, but it’s all in Chinese which I don’t understand :(

    It seems you can change your phone type using J.A.F (Just another flasher) which makes it possible to upgrade your firmware. Try searching google on ‘N95 0550111′ for more details.

    If you want to keep the Chinese you should go with a Chinese / Hongkong / Taiwan firmware. All firmwares include English as well.

    I couldn’t find anything on the WLAN issue. My guess is they’ve removed the WLAN hardware, which also motivates the reduced price…perhaps?

    Try talking to a Chinese phone geek? Maybe they can translate the information on google for you or give you more info on the WLAN issue.

    Hope that’s worth something.

  264. Joliverio on May 23rd, 2008 18:56

    OK, understand.

    But…. Cannot use the NSS tool as explained here; changing the code to “0534832 – Hong Kong” and making the FW upgrade; later on returning back to the previous code version 0550111? Tkx again for the help!

  265. Dario Soltani on May 23rd, 2008 21:02

    You could try but honestly I don’t know if it works with your phone. Shouldn’t be a difference. However I don’t think 0534832 will work. This is because the Nokia N95-1 (the classic silver one), N95-2 (the black 8Gb one) and the N95-3 (the US version) all have different product codes and their firmwares are not compatible. That makes me think it would not be possible.

    Still, google had information on how you could change your phone type using J.A.F, which then should enable you to use another N95 models product codes and download the appropriate firmware. Not sure though why you would want to do that other than to get an upgrade before the chinese gets one.

  266. Jose on May 25th, 2008 12:32

    hi. Just to leave the code for my N95, bought in Spain with Orange: 0556350

  267. Michael on May 27th, 2008 22:21

    Hi, I am just wondering if you guys have the product code for N95-4? I want to change it to have Simplified Chinese on it. Thanks!

  268. Gurinder on May 29th, 2008 04:31


    I have got n95-1 classic with CODE:0546659
    It is running firmware v.12.0.013

    when I connect to Nokia updating sotware don’t show v. 20.0.015 to me, but is there any way around it without leaving hone dead????

  269. Matt Hill on May 30th, 2008 02:43

    Hey. I tried the update and changed my version from FW: 10 product code 0556518 to FW: 20 with code 0552415. All went well.

    Now when I try to restore my backed up data it freezes on 86%.

    Any ideas as to what’s going on there?

    Thanks btw.

  270. justB[coz] » Blog Archive » Nokia N95 firmware upgrade on July 5th, 2008 20:13

    […] Anyway, after last night I knew I had to take the plunge so I did some research on the interwebs this morning to see what the procedure was and, most importantly, to see if I could upgrade without losing anything. I was so relieved to find out from the that it was doable! Here’s the link: […]

  271. iphone games music on July 20th, 2008 19:35

    Nice blog, i have added it to my favourites, greetings

  272. john on July 20th, 2008 20:25

    works great n95 8g free
    download nss.exe installed on vista, no issues.
    thought I had a problem when nokia said no new updates, would you like to re-install 20. over 20.
    so i did and it cleared the phone great.
    I then restored backup with nokia software and had issues.
    I fixed this by re-instaling nokia update again to clean phone and left the nokia backup of.
    If anything I say backup all your stuff with out nokia backup (copy and paste) make sure all contacts are copied to sim.
    thanks, thank, and thanks again, this was brill

  273. jeff Lew on August 9th, 2008 06:02

    Hi all,
    Can get the help? i have N95 8G, vision 20.0.016, product code: 0557641.
    My problem is that i still can not get my GPS, wait till 30min then still no respond, i have actived the A-GPS, anything short i haven do & how about my mobile vision it can affect the GPS running?

  274. Graeme on August 10th, 2008 13:01

    An addition for your list:

    N95 8GB-2, O2 UK version. Model No.: 0559497

  275. Ripples on August 12th, 2008 00:11

    Hi. I’ve got a Voda (UK) N95 8GB. It’s not network locked (confirmed using a Virgin SIM). I’m in India these days, and wanted to use a local SIM, but phone says ‘SIM not recognised’. Are these phones country-locked now? Will changing the country code using NSS help? If so, what country code should I use? The original UK Voda SIM works in India (roaming).

  276. Franky on August 14th, 2008 12:40

    Hi, I’ve been trying to run the nokia software updater with no success after updating product code.

    It always says that there are no updates for my phone.

    I have a classic n95 bought this year and have found some google results talking about a higher versions.

    mine is v10.2.006 RM-160.

    Is it possible to update my phone? What am I doing wrong?


  277. Steph on August 25th, 2008 11:44

    Hey guys hope you can help. My n95 has been playing up lately so went to back up my pics onto the pc. However it would not let me do this untill i had uploaded firmware virsion 14.0.001, while this was loading my phone turned itself off and will no longer turn on, there is just a faced nokia on the screen.
    Hope you can help, many thanks

  278. Dario Soltani on August 25th, 2008 13:42

    Steph: You can do a factory reset by switching off the phone, pressing green 3 * while switching phone back on. all your settings will be erased, but you will hopefully get a working phone back? let me know how youre doing.

    All others: Please read the instructions above and other readers comments, I’ve answered most of these questions several times.

  279. Mike K on September 1st, 2008 13:14

    Hi Dario
    I changed the Product Code on my N95 -1 using NSS but it reverts back to the Orange branded code. After I change it – I check that it has taken the new code – EURO1 – by getting it to ‘Read’ again and the new code is there. When I went to download the new firmware it had reverted back to the branded code so I got the Orange update v13 rather than the generic v20 I was after.
    Any ideas?
    Appreciate the help.

  280. Dario Soltani on September 1st, 2008 17:01

    Hi Mike K.

    Have you tried restarting NSS and then press the read button? It seems your product code is not updating after all or perhaps Orange has built in some kind of protection? Anyone else experienced this problem?

    Sorry Mike, I have no idea…

  281. Mike K on September 1st, 2008 17:36

    Tried that Dario and restarting phone after code change but just can’t get it to stick. Hopefully someone will have had some experience unbranding an Orange phone. Thanks for the input.

  282. Mike K on September 1st, 2008 19:59

    Sorted it. Rather than putting in the EURO1 code I found the reference for it 0534841 and put that in instead. One thing I’m not sure of though, I think this is the one for ‘EURO1 – sand’ and I have a plum N95 (couldn’t find the no. for the plum one) – wonder if this will be a problem? Seems fine so far.

  283. Roy Zombie on September 6th, 2008 12:57

    Hello, I have an N95-4 8Gb with prod. code 0566948 & FW version 1.2.011, the phone is unlocked *but* is branded by Telcel (Mexico). Is there any code that would be safe to use (ie. won’t brick the phone) in order to update the FW and at the same time have scandinavian languages? So far I’ve read that the N95-4 is an american only version, so I wonder if what I need/want is doable/possible. Thanks.

  284. akhil manuel on September 6th, 2008 20:16

    hi darion ,
    i am going to update my n95 for the first time…..
    and i hav got some basic questions……

    1. i heard that the SIM should b in the mob during update ,so if sombody call me up during update ,will it cause any pblm??/

    2. in any case if power failed during update ,is it possible to restore my mob.

  285. Dario Soltani on September 7th, 2008 00:43

    1. Dont think it matters if you have the SIM in, also I believe calls are shut off during update. Remove the SIM card if you dont want to take any risks.

    2. Uhm power failed? That depends on in which stage the power fail happens. If you cant restore your phone with the methods described above and in other comments in this post, a nokia technician can.

  286. akhil manuel on September 7th, 2008 18:41

    thanks darion ,
    i like u and i would like to know more abt u…..
    what do u do????/
    where r u from?????

  287. Dario Soltani on September 7th, 2008 19:48

    Hehe thanks. I live in sweden but I originate from persia. I work as a IT consultant. Will post more info in our About us page soon.

  288. akhil manuel on September 8th, 2008 20:18

    hey hey
    i updated my n95 to v.21successfuly
    i am from india . i did engineering degree on electronics and communication.
    and on this oct 16 i am joining a company..

  289. Dario Soltani on September 8th, 2008 22:41

    Great :)

  290. Silent on September 15th, 2008 21:45

    Hey i have a Nokia n95 8 GB (rm20) The code is set to 2 and is a O2 phone. What is needed for me to upgrade to firmware 30

    Many thanks

  291. Dario Soltani on September 15th, 2008 22:08

    Hi Silent. Where did you buy your phone and sign the carrier deal? What do you mean the code is set to “2”? Do you mean EURO2? If so all you need to do is it download the lastest nokia suite and run the software updater (instructions can be found above in the post).

  292. Silent on September 15th, 2008 23:31

    HI Dario,
    iam in deep truble i think. I have change my code to euro1 and got the latest nokia update tool. It now sees my firmware as v20 and says it can update it to v30 yippie i thought. so off it goes to update to v30 and with 8min left the nokia screen turns white and a 30.0.018 comes up with a meassage saying Test Mode NOKIA and the nokia sute says connection to the phone lost. the battery is fully charged and i have not unplugged the cable HELP. i have my old code if needed.

  293. Silent on September 15th, 2008 23:34

    the number on the white lable near the battery says 2
    I think this is the version number as it is the newer black 8 gb nokia i have. I belive it is from the uk on O2 the old code is 0559487

  294. Silent on September 15th, 2008 23:36

    But with the old code the nokia sute said i had the latest firmware all ready but this was v20 and i knew v30 was out now. so i had change to Euro1 and tried to update the firmware, now it says it is in test mode. most of the menus will not work now. can i put it back the way it was or is it bricked?

  295. Dario Soltani on September 16th, 2008 07:36

    How long has it been in test mode? Test mode is normal, but it should have finished testing by now. And no, “2” is no code used for updates as far as I know.

    If you cant restart your phone, try the green button trick described in many other comments above to reset your phone.

  296. Silent on September 16th, 2008 21:14

    Dario, It was in test mode around 20 mins a message told me to take out the battery ect. so this i did put it back together and then formatted the 8gb built in and then done the green reset and the phone seems to be ok with the latest firmware installed.

    Many thanks

  297. happynokiadude on September 20th, 2008 23:54

    thanks for the comprehensive walkthrough on updating. changed my product code and now have the new v30 firmware. damn i love this phone.

  298. Silent on September 21st, 2008 00:55

    Hey I just found a site that says you sometimes can get the test screen with 15mins to go when updating the firmware using vista and sp1.
    This was the problem i was having. and just for fun I turned on the old laptop running windows xp i then installed the software update and the nokia suite and then updated my n95 8gb without any issues at all. Just a note for users to look out for if your using vista you could end up with a test screen. Better to flash using windows xp.

  299. Eliot on September 29th, 2008 00:43

    Hi … I just bout the nokia N95-8 …but it comes branded with the Rogers firmware down here in canada. I’v read a few post and have come across these 3 however what would be the product code required for me to debrand and get the latest updates right away…. Thanks.

    also if anyone has tried any of these prior please post results

    Euro1 Code : 0549487
    Canadian CODE: 0564753
    North American: 0561948″

  300. Ricky on October 1st, 2008 05:21


    if i purchase a phone that is 3G euro standard and i change product code to USA and update firmware..will 3G work in USA? thanks!

  301. Jean Pier on October 1st, 2008 08:24




  302. Jean Pier on October 1st, 2008 08:29


    MY NORMAL CODE IS: 0549564

  303. website designer essex on October 1st, 2008 18:26

    why dont you upgrade your firmware to get rid of all the branding ?
    I just upgraded my to v30 and very nicely de-branded and its updated the maps nicely

  304. Jean Pier on October 1st, 2008 19:29


    thaks to SwissJerry a resolved my probelm..

    My phone’s working ok.. just that a bit.. slow.. how i can solved that?

  305. Eliot on October 9th, 2008 04:29

    I have ver 20. 2. 005

    can that be updated … i find the firmware slow and the phone lags …used prod code 0561948 to get to ver 20.2 …. its an n95-4 Rm-421

    Looking to change it to euro pack 1 0549487…. is that doable? and what are the pros and cons of ver 30.0.18 ….Thanks

  306. c0y0te on October 21st, 2008 20:46

    Hey Dario,

    thanks for the excelent post. I followed the instructions and now I am a proud owner of fully upgraded N95 (FW 30.0.015).

    Many Thanks from Brazil…

  307. ASE on October 22nd, 2008 02:08

    Thanks Dario, for your help.
    I have an N95 classic bought June last year on Orange. I got it debranded then and upgraded to FW V12 back then.
    Just now I got it upgraded to V30 and it is working sweet.

    I did have trouble doing it on my laptop with some problems others had such as;
    NSS not reading it – so rebooted all software and it worked.
    Then after the software was updated to the phone, It stalled on wait –
    So I unhooked everything, reset factory settings within the phones settings and this time did it all over again this time on my old PC (XP). Bingo! all okay.

    Cheers mate

  308. Tony Glover on October 23rd, 2008 12:07

    Hi – followed your instructions to the letter – upgrading the product code to EURO1 and then running NSU – now I just get the message Phone Start Up failed – contact retailer!

    Is this phone now bricked, and if it is does that mean it’s for the bin?

  309. Dario on October 23rd, 2008 12:56

    Tony, your question has been asked many times before. Search the comments and you’ll find a few things to try before you head for your retailer.

  310. div on October 23rd, 2008 13:33

    Hi Dario,

    What happens when you do factory setting on nokia n95 8gb phone? I had updated to new ws from nokia (its uk) thru nokia updater, after that I cannot connect to net, to computer via usb/bluetooth…

    Any solution?

    Thanks a ton in advance.


  311. Dario Soltani on October 23rd, 2008 17:39

    Hi Div.

    What do you mean with ‘updated to a new ws’? Did you upgrade the firmware or did you just do a factory reset? I’ll try to explain both scenarios:

    Factory Reset:
    A factory reset basically removes all the data stored in the phone and restores it back to the state it was when you first bought it. All data stored in the phone (not on the memory card) is erased and that includes settings for using browsing the web, contacts, images etc. You should still be able to connect your phone to your PC via USB.

    Firmware upgrade:
    When you upgrade the firmware you essencially upgrade the phone’s operating system, much like when you upgrade your PC from Windows 95 to Windows XP. This also cause much of your data to dissapear but recent firmware versions don’t delete your contacts etc. I belive the latest N95 8GB firmware does not delete such data.

    Which firmware you get when you upgrade depends on what ‘product code’ your phone has. The product code contains information about the regional settings such as language and / or if your phone is branded to a certain service provider such as Orange.

    The product code can be changed as described above in order to de-brand your phone and get access to more recent firmware versions. However when doing so, you normally lose access to some provider specifik functionality. This could also include browsing the web as those settings are deleted.

    You can normally get these settings from your provider either by checking their web page or contact their customer service.

    In either case your PC/USB connection should always work and if it does not, it could be because you are using Windows Vista (which has some known problems with USB connections and Nokia phones) or simply because you’ve uninstalled the proper drivers.

    Am I making any sense at all?

  312. jake on October 27th, 2008 07:01

    hi all , i have n95 8gb , rm-320 -, why i cant find arabic code for my mobil ! i want to add it for my gf , help please , t y all

  313. Willi on October 30th, 2008 05:10

    Hi Dario.

    I have a N95-3 and its free, I bougth it in Colombia.

    Version 10.2.006
    Nokia N95m(G1.02)
    code: 0556869

    I Changed the product code for a N95-1 Euro1 Code and then, I tried to find a new firmware with the Nokia Software Updater and always I get the message: “No software updates available for your phone”

    I tried to google the “N95-3 product codes” but I did’nt find nothing.

    Can you help me please?


  314. div on October 31st, 2008 11:46

    Dear Dario,

    Many thanks for explaining in details. I actually meant `SW’ (Software) but mentioned ws (typing error). My all problems are solved, I had to re-install the update in phone and everything started working in normal condition and its a bit faster too than previously. I have UK N95 8gb, so as soon any new update is there, I always get first chance to update my phone in the first instance. Think am lucky in this way.

    I still want your opinion, which are MUST have softwares NEEDED to install in Nokia n95 8gb even after updating it to v.30.0.018, which NOKIA left the users without?

    Again, thanks for your response.


  315. Dario Soltani on November 3rd, 2008 17:39

    Div: I guess that really depends on what you use your phone for. I personally use Handy Calendar, jbaktaskman and y-browser a lot. I would also recommend core player for watching divx movies and internet radio for streamed music.

  316. Dario Soltani on November 3rd, 2008 17:44

    jake: Read my post..? It’s all there…

    Willi: Try N95 NAM product codes:
    #0534861: NAM / US
    #0552415: NAM / US
    #0551733: NAM / LTA
    #0551734: NAM / LTA
    #0552432: NAM / Brazil
    #0552434: NAM / Brazil

  317. Jason on November 5th, 2008 06:58

    HI dario

    I have a n95-8gb rm421 …Can I update to ver 30.0 …Thanks.

    I am using 20.2. at the moment

  318. Dario Soltani on November 5th, 2008 16:53

    Jason: depends on your product code.

  319. Thomas on November 7th, 2008 00:04

    Hello, I have a nokia n95. What is the new update for my cellphone? i,m from Norway, but hope that has nothing to do about the update?
    Now i have V 21.0.016
    Nokia N95 (48.01)

    Is this the new update? Hear people talk about 30.0??

  320. Jindorian on November 9th, 2008 00:42

    Nemesis Service Suite Beta is able to change the product code fine on WinVistaUltimate SP1

  321. Dee on November 15th, 2008 21:21

    Hi peeps, NSS is d bomb!!!! I bought my Nokia N95 8GB last week, (it was on v. 30.0.018) and had a few problems with it (it kept rebooting). Returned it to the Nokia Care Center and it came back with v 10.0.021(strange). Tried to update but it couldnt saying no updates were available.

    Anyways, damining all consequences I tried the steps above and voila!!!!

    I have my Nokia back in full flow….

    v 30.0.018


    Thanks Dario.. U d man!!!

  322. Thomas on November 16th, 2008 21:02

    Hi Dario.

    I have a n95 RM159 …Can I update to ver 30.0 …

    I am using 21.0..016 at the moment.
    My product code: 0548368

    Fom Norway….

  323. sido on November 18th, 2008 08:27

    hi there..after an upgrade to ver. 30.0.15 i discovered that, when i start video recording mode with tv high quality setting…the red light behind the phone keep blinking and the video is freezing all the time at the begining 1 to 20secs after 20+ sec the video is smooth and everything goes back to normal … i’ ve tried restore the phone back to original setting but still the problem still exist… -.-||| anyone got any solution to this problem?? i really sick of the freezing when doing camera shot..thx..

  324. Saleem Loya on November 22nd, 2008 09:53

    Dear Sir,

    I presently own a NOKIA N95-4 Model: N95 (A6.02), Type: RM-421. I purchased it approximately a month ago (October 2008) my product code is 0561948, while I was in the States. I have since then returned to Karachi, Pakistan. I updated my N95-4 software from V 1.2.001 to V 20.2.005, with the same product code mentioned above, with N series suite. However, my problem came when I found out that I no longer had my Arabic and Urdu fonts. I just need the Arabic & Urdu fonts that I previously had back in my device. What is your advice, The original product code still remains in my phone set I don’t want to mix N95-1, 2 or 3 product code with N95-4 device, unless it matches with N95-4 RM-421.

    Please send your reply to Anxiously awaiting your response and many thanks in advance.


    Saleem Loya

  325. ksz on November 27th, 2008 16:13

    Help pls I have nokia n95 99.01i want to update my phone to ver v20 how and a code i leave in romania ; i have a nokia n95 vodafone finn product how to update to ver v20 or best and not work phytons :(((((

  326. Nabor on December 12th, 2008 06:35

    Thanks for the info and video, but can’t make my phone work in any Euro number. This is my data, hope you can recomend something

    Nokia N95(H3.03)

    PS. You have misspelled your *#0000#

  327. Jean Pier Hawthorne on December 15th, 2008 20:02

    My Dear Dario

    I read carefully all the comments and your replies. But I am not satisfied with my new Nokia N95-4 8GB, which I bought 1 week ago.

    Nokia N95 (A6.02)

    I looked at all the sites in the Internet and i didn’t find an answer to my problem. I want the new version for Nokia N95-4 8GB:
    And ’till now I’ve used the code number for Euro Pack 1: 0549487((Because I want the leanguges in euro 1).

    (Using nemesis software) I have upgraded from V01. to V20 (using a diferent code) and now i want the new one.
    But it doesn’t work (0549487). Sometimes it says that there are not updates available and sometimes says that the cellphone is already updated.

    Please.. Could you help me? Which code and which procedure I have to follow.

    Best Regards
    Jean Pier

  328. Jean Pier Hawthorne on December 18th, 2008 00:42


  329. Dario Soltani on December 19th, 2008 21:26

    Thomas: 30.0 is the latest. I’ve described all of your questions in the post above. Please read it before you ask me questions.

  330. Dario Soltani on December 19th, 2008 21:33

    Sido: what phone are you using? I would try to do a factory reset (format C:) and then try it again. Havent experienced that on my N82 or the N96.

  331. roby_tymbark on December 21st, 2008 21:25

    hello Dario ,i got a nokia n95 8gb v 10.0.021/14.01.2008 RM-320 Nokia N95 8GB,My product code: 0548988 . I’ cat upgrade firmware from USB.I don’t find the product code in the list.

  332. soroosh on December 24th, 2008 13:32

    i’m from iran.i have a n95 nokia clasic,i want to upgrade my phone,but when i use NSU to update this error appear:

    “Please note that your mobile service provider, operator or carrier may not have approved this latest Nokia device firmware. Nokia produces many different variants of each product (for different countries and languages) and not all variants have updated Nokia device firmware. It is our priority to update all variants as quickly as possible, and we apologize for any delay. Please note that not all operators endorse the latest software versions available. To check if Nokia device firmware is available for your specific model, see the Nokia Software Update page”

    i change my product code, but this problem dosn’t solve.i change my pc,change my ip,turn off my anti virus and firewall,… but dosn’t change anything.
    pleas help me.

    my current version is 20.2.011 and i want to upgrade to version 30.0.015
    what should i do?

    “Please note that your mobile service provider, operator or carrier may not have approved this latest Nokia device firmware. Nokia produces many different variants of each product (for different countries and languages) and not all variants have updated Nokia device firmware. It is our priority to update all variants as quickly as possible, and we apologize for any delay. Please note that not all operators endorse the latest software versions available. To check if Nokia device firmware is available for your specific model, see the Nokia Software Update page”

  333. manc on December 25th, 2008 17:46

    would be appreciated if any one jusr write lanaguages name for each code number i.e. 0553640 arabic/english/persion/urdu for n95-2 8gb.

    thanks in advance.

  334. soroosh on December 26th, 2008 09:32

    Dario i’m waiting for reply.
    pleas help me.

  335. TARIQ MAHMOOD on December 27th, 2008 16:40

    ihave a one question ihave change a product code of my NOKIA N95
    but i cant update to change lenguge .
    i conect with nokia software updatere here sohwing message dont have any update for this product plz tell mi how to i update my nokia ?

  336. ken on December 30th, 2008 14:47

    Hey Dario,

    I’ve got a Nokia N95 and I cant update through the nokia updater.
    For some weird reason, it can’t even download the update file.
    And ends up saying that it has tried 3 times and can’t.
    My internet is decent and my computer is too.
    My phone has full battery and I was charging it too while I was going to update.
    I tried switching the USB ports and I changed the product code.
    But nothing seemed to work.
    Could you advise me on this please?

  337. ken on December 30th, 2008 15:20

    Hey there,

    Back again, just tried it on another computer, it’s downloading… well for now..
    This one’s Windows XP, I was using Vista the last time.. Maybe that could be the prob?

  338. Lars on January 4th, 2009 06:42

    Hello Dario,

    I bought my N95 in Malaysia and while on a holidlay in Thailand I uppdated to V 30.0.015 15-07-08 RM -159. Everything went fine. BUT it did not copy my calendar and notes from the PC SUITE back up I made before the update. The files are there and I can read them with notepad. Although everything looks very messy. As I have a lot of calendar entries and notes I would be most happy if you can help me. Thanks a lot,


  339. john_88 on January 5th, 2009 11:04

    hy! i have a nokia n95 8gb and i have a problem with him…it doesn’t work the camera, you know a code or something alse to check this? thanks a lot

  340. Jean Pier Hawthorne on January 11th, 2009 19:14

    My Dear Dario

    I read carefully all the comments and your replies. But I am not satisfied with my new Nokia N95-4 8GB, which I bought 1 week ago.
    Nokia N95 (A6.02)
    I looked at all the sites in the Internet and i didn’t find an answer to my problem. I want the new version for Nokia N95-4 8GB:
    And ’till now I’ve used the code number for Euro Pack 1: 0549487((Because I want the leanguges in euro 1).
    (Using nemesis software) I have upgraded from V01. to V20 (using a diferent code) and now i want the new one.
    But it doesn’t work (0549487). Sometimes it says that there are not updates available and sometimes says that the cellphone is already updated.
    Please.. Could you help me? Which code and which procedure I have to follow.

    Best Regards
    Jean Pier

  341. Alicia on January 15th, 2009 01:42

    hi Dario
    nice to meet you i task that needs your help ok here it is i just got a new n96 made in china yes made in china ha ha i was trying to see if i would get it updated but boy it is a task at hand here why

    N96 Type-RM-245
    IMIE 359643021319896
    CODE 0534832
    that what it says in the phone on the inside
    but where i do the *#0000# send it reads this on the in side
    i think i am lost here cause i would really like to know if the phone can be updated or any thing
    Nokia N96 (07.02)
    and i can not get in the phone to Restore factory settings


  342. Lars on January 17th, 2009 09:33

    Hello Mario,

    A little question, you have not answered any single question since December 19, 2008. Not that you have to, but wouldn’t it be fair that you inform us that you stopped this forum or are not available until a certain date. I mean there are some desperate users outhere (including myself) waiting for help. Basically a matter of courtesy please. Would be nice to have you back. Cheers,


  343. milenia on January 26th, 2009 17:09


    I have a N95 fp1 from T-Mobile currently on :

    Nokia 95 (43.01)

    I find the GPS really slow, phone keeps restarting itself. I’m hoping a new Firmware will resolve this. Any recommendations for the best firmware to go with? I’ve seen v30 floating about, are these any good and will they work with my phone?



  344. faisal on February 14th, 2009 19:20

    may be after installing 30.0.015 my n95 bluetooth cannot connect other blue device above 20 cm range. I’ve also changed my casing too. Please help me for bluetooth.

  345. guy on February 19th, 2009 15:51

    is it possible to have German English AND Hebrew on the same handset?

    thank you.


  346. ramia on February 27th, 2009 17:11

    dear sir i m using nokia n95 8 gp made in finland.i want to install urdu language software in can i do this.waiting for ur soonest reply

  347. sebastian on March 5th, 2009 08:13

    hello can any one help me please my nokia n95 8g anything i’ve try to open it pops up errar not support at pc simulator what can i do or what is it means only thing warks is calls is ok

  348. Matthias on March 11th, 2009 13:11

    Hi guys, you seem to really know what you are talking about. Hopefully someone can help me.

    The problem I have when updating firmware on 95 8gb is the same as described before by several people.
    Now: V15, want to go to V31
    Product code 0557877
    bought this in Russia but it is not a fake.

    It downloads the new firmware, starts updating and then the phone blanks/ nsu looses connection and asks for phone recovery (unplug, remove battery etc.). after switching on phone again it is back to previous state and the error keeps repeating with nsu.

    Tried different usb’s. I am running xp in a virtual box on mac.

    Thanks for any help, very much appreciated.

  349. att phones » Blog Archive » nokia original upgrade n95 on March 24th, 2009 07:30

    […] was available. … All updated fine after, now put my code back to my original one … How to: Upgrade your Nokia N95 (classic, US or 8GB) firmware …You can download it and install it by reading my How to: upgrade your Nokia N95 firmware article. […]

  350. Franco on April 5th, 2009 08:58

    hi you all,

    Here is my V. 10.2.006
    Nokia N95 (h3.03)

    I bought this one in mexico and I already downloaded NSS and changed my previous code, which was 0557644 to EURO1 code

    1st. question, Is this is possible?
    2nd. Question, the NSU states the following :
    No software updates available for your phone

    Please note that your mobile service provider, operator or carrier may not have approved the latest Nokia device firmware available.

    AM I MISSING something??

    for now that would be all thank you all for your time .
    Hope to hear from you soon

  351. S on April 5th, 2009 15:33

    Thanks alot for this guide , It has been very helpful. I followed it step by step and my phone is superb. Didnt come across any problems. And now my maps are working quicker and better than ever. Thanks

  352. Simon on April 10th, 2009 13:17

    I have a Nokia 6220 classic and am looking to update the firmware to 4.13, for the back up process, should I leave the memory card in or out of the device?

  353. How Rude on April 27th, 2009 16:30

    Jean Piere: Your comment about this blog are completly out of order. The amount of time Dario has spent helping people is fantastic. Why dont you go and crawl back under your rock you cretin.

  354. felipe on May 30th, 2009 00:54

    hey my nokia is a n95-3 what is the code that i should change it to so i can upgrade it, i’m brazil by the way, and thanks for the light lol

  355. Shah Fakhrul Islam on August 6th, 2009 13:55

    I forget the Phone Security code of my NOKIA N95.. How to unlock the security code?

  356. Anwar on August 23rd, 2009 12:24

    thanks for this smart guide. When I updated the firmware, it changes the languages, so with the nsu I fixed the porblem, and now i have updated to the same language as in begin.

  357. usama on September 13th, 2009 21:48

    hi guys i hav nokia n 95 classic, i hav problem in updating my firmware when updating from NSU it say my version is the newest version it is 12.0.013, while on nokia website and entering my product code it says the update available is 31.0.014, and i also change my product code from arabic to france but wrongly it changed to n95 8GB code but after when i connect it again to neimsis it gives an error copy a loader firs, and not detecting my phone plz guys help me

  358. Nokia N95 Software update - TechEnclave on September 22nd, 2009 11:49

    […] software update – Support * Now check this step by step post for updating to latest version: How to: Upgrade your Nokia N95 (classic, US or 8GB) firmware | Simply Symbian * Also Google is always there for […]

  359. Jackinder on September 24th, 2009 02:09

    i have a nokia n 95 that i got as a gift and my uncle doesn’t remember the lock code. T mobile was not also able to reset the software for the phone. PLEASE HELP me.

  360. ND on October 10th, 2009 15:54


    I have a Nokia N95 8GB, Camera dosent work, its start and jump out .
    Dose anyone knows how to fix it Plz.

    Tank you!

  361. John on October 20th, 2009 18:17

    Dario, thanks for the useful tutorial.

    > * Can I use Nokia Software Updater with a Mac running OSX?
    > Microsoft Windows 2000 (SP4 … are supported. Nokia Software
    > Updater does not work with Windows Media Centre, Mac, or
    > Linux operating systems.

    It works perfectly well with MCE, every version I tried for the last half dozen years work well (except for rare Bugs).

    The “New Updater”, Nokia OVI, also works with “Microsoft WindowsXP
    Media Center Edition”. MCE is WinXP Pro + mpeg codecs and Windows
    Media Center DVD (and other video) Player.

    There are tips for getting NSU to run under Linux using Wine – Google for them.


  362. andy on October 28th, 2009 16:33

    Hey dario,
    I need to update the current firmware on my phone, but everytime i start the NSU app it freezes with a configuration error. Any ideas?

    Also, my product code is 0548170, but i bought it from a tmobile store, branded to tmobile… I’m confused a little. Could the handset have come from backdated stock from orange?

  363. andy on October 28th, 2009 16:40

    Update: the product code looks like its already been flashed… could the Tmobile store possibly have done this?

  364. devilmalik on November 2nd, 2009 13:19

    how can I use my nokia n95 classic as a web cam???? if you can plzzz help me with this plzzzz

  365. tsc on November 4th, 2009 13:13

    Thanks for this great tutorial. It worked great for me and my N95 8GB, swisscom branding (0557802). So now I have the newest firmware.

  366. 6630videos on November 12th, 2009 23:25

    i really wanted to do this cos it’s the only way to play youtube videos directly from the site, BUT since Dario is not replying to anyone anymore i won’t take any stupid risk…

  367. EDWARD on December 9th, 2009 23:35

    baltic estonian me download

  368. curious on January 21st, 2010 13:38

    Could you please tell me if I upgrade Nokia Firmware using NSS and NSU programs do I really to just an upgrade on my current firmware or this is a clean installation (means format of your phone memory and install Firmware from the begining).
    My question is because my phone hangs a lot and I don’t wanna cometo the same poing after upgrade. Do I need to clear the phone bofere install a new firmware or this is done automatically within upgrade.


  369. reaku on January 25th, 2010 20:34

    dude i have a question: i have an N95 8gb but it’ there any chanse that i can get symbian on him? and if so then how? please this phone realy sux

    sorry for bad eng i’m sleepy lol

  370. Thanks ! on January 31st, 2010 23:32

    It really worked. Thank you so much !

  371. Hossam on February 24th, 2010 21:37

    Please can you help me??
    How can i download the Arabic language to my nokia n96 that i bought from germany.
    When i hard reset it i lost the Arabic language

  372. woody on April 17th, 2010 12:40

    I have n95-8 how do I use voice dialing?

  373. bill on April 27th, 2010 17:34

    hi, just upgraded from
    N95 RM-159

    no problemo!

  374. Gab on May 9th, 2010 14:29

    Just wanted to say thanks… I bought my N95 from the US and in Australia, Nokia offers such a poor support… thanks for the guide.

  375. mobs on June 3rd, 2010 15:39

    i have n95 8gb and bought it second hand with russian as the language….after updating the phone the Russian language option is just shows 4 languages-english,urdu,arabic and farsi. i had seen all the post and followed instruction by changing the code etc by nemesis service suit. and then updated using nokia software updater but as my phone has been already updated before to 35.0.001 firmware version, there comes a message that i cannot update it furthur so the whole process written above is left incomplete….i even formatted the phone ,restarted again n again and tried all sort of things but it didnt work out….people kindly help me fixing this there any procedure to deupdate and then update or any other procedure

  376. Marcelo on June 9th, 2010 19:07

    I have a n95 1gb , from Europe region , code: 0548065, with firmware v12.0.xx , I am going to take it to a technical service here to change the keyboard but they will update the firmware with the “Argentinian/Latam ” available firmware , they said.

    Nokia center tell me that last v31.0.17 will work ok , my language is Europena in the phone.

    do you recommend me to change the code first to latinamerica region and then upgrade firmware or it is not necesary ? what are the risks to avoid changing the product code ? thks

  377. Karlo on June 10th, 2010 01:19

    I have Nokia N95 8Gb and its second hand. I want to chande to code but I cant connect it to my PC in any way. Tried with NSS but when I need to install the hardware I cant find “Federal One USB device”. Dont know what I am doing wrond and I need help. Thank you very much!

  378. Ranny on June 10th, 2010 22:54

    N95 8GB-2,
    Product Code: 0558165
    Vodafone (NL) the Netherlands version.

  379. Misbah on June 11th, 2010 01:23

    Hi, I have N95 mobile and cant get my car kit (Nokia) to work with this mobile. Bluetooth is on and car kit enhancement is on too and also set to default. I have tried to search for “Pair with device” tool, but unable to find this even after following instructions on help on my mobile and nokia website. I spoke to friend who advised I need to download firmware for this to work, is this correct? I hope you can help pleassssse.

  380. Mehdi on July 2nd, 2010 11:07

    Please show me a link or website on which I can upgrade my Nokia N95 8Gb software with Farsi(Persian) language.
    Thank You

  381. Bassem on July 6th, 2010 07:41

    Ok, I think I have a problem, I have a Nokia N95 calssic and I change the Code to Arabic, now NSS report an error every time I connect to it, and NSU wouldn’t update my firmware :( Help please.

  382. Boniface on August 27th, 2010 22:08

    I also have Nokia N95(RM-159)
    v.10.0.018 just updated today to v.30.0.015. Ihave discovered the difference but I wished to get 8GB. what shoul I DO nw????

  383. rhueljp on September 3rd, 2010 10:37

    would you help me solved my problem on my nokia N95-1..”it says,not enough memory to perform operation.Delete some data first.”…i’d already delete all message in my inbox as well as my contacts in my phone memory and yet till goes the same..I tried to set in “factory setting”yet,i cant recall the code when i changed there any possible way to restore it in Factory Settings mode.?please healp.

  384. charlie on September 27th, 2010 18:03

    thanks loads my n95 was stuck on v20, finally upgraded it to v35.

    Incase you wanted to add my old operator code to your database it was 0546553 – 3 UK,

  385. Mohan on November 8th, 2010 13:02

    My phone is N95 8GB,when i acess some of my applications,its says “Not Support at Pc Simulator”.What should i do,please help me.

  386. carlos on December 12th, 2010 04:12

    hi.. i could change the code of my n95 8G to the europe with the genesys, but when i check with the nokia uploader it says that there is no upgradable software. I Have the
    what can i do?


  387. Leif Moen on March 26th, 2011 22:01

    I tried to update my N95 8GB on my Ovi home site.

    Update started normal and I got a message that the screen could black out a few time during installation. And it did, but it didn’t come back, ever?? Now it hung up and I cant access it any more?

    Anything I can do to get in touch with it again?


  388. dave on May 31st, 2011 13:24

    iv done every thing said on here and it still tells me when i try to run the nss that my network will not allow this help me please as windows are no cheap to replace(house)

  389. mire on June 25th, 2011 21:16

    my nemesis cant find phone,i open nemesis and select phone info but there is nothing writin i cant in actions press read,when i press scan its error.what i need to do?

  390. Revanna on July 6th, 2011 15:57

    Hi, I am using Lava b8 mobile, I think the software OS is Symbian, I want to know the version of it, please suggest me how to check that

  391. corne on July 25th, 2011 22:09

    i have a nokia n95- v20.0.015 iv tried everything and searched for version v21 or v35 i see it evrywhere but can upload it my nokia software say there and new version but sme guys have v21 or v35 please help me my email im a girl catherina please help meeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! thanx

  392. Blink on December 7th, 2011 00:15

    hey buddy…. nss is not detecting my device.. :( what should i do…

  393. Aaron on December 12th, 2011 04:04

    I own a standard N95 since Sept 2007 it had never been updated since when i bought it and it could play videos from youtube and could play mp4 videos with resolutions of 480×360 with slight freezing to resync video to audio.
    After hearing N95 could play .flv video files i decided to update the software in the phone. Now updated the phone has gained some things but has lost the ability to play mp4 videos completely and does not recognise youtube videos and still cant play .flv files.
    Is it possible to downgrade it back to how it was? and does restoring factory settings do anything to the phone’s software or is that just a ‘reformat’?

  394. vakis on December 25th, 2011 19:11

    how can i download 30.0.018 version for nokia n 95-2 8 gb

  395. vakis on December 25th, 2011 19:13

    how can i download greek language for nokia n95-2 8 gb

  396. Richard on January 18th, 2012 20:57

    Vakis, are you still around?
    That update is available through the Nokia Suite on your computer. Select PC Suite on the phone. Do it via the USB cable. Once you’ve updated, follow the Suite menu to download the language. They have new maps, too!

  397. binh on April 5th, 2012 01:09

    Thanks you so much for this great guide. I changed product code and upgraded to the newest FW during 30 min… thanks.

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  400. hament on September 1st, 2012 14:28

    i have n95 8gb mobile . as i was updating my mobile software through pc and mobile gets switched off then it show blank screen i thnk its software is removed what should i plz help me

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