How to: Upgrade your Nokia N95 (classic, US or 8GB) firmware

May 2, 2007 by  

This guide has been entirely rewritten in 2008-01-11. New adjustments have been made to make the guide compatible with all N95 versions out there such as the N95-1 (classic), N95-2 (8GB), N95-3 (North American aka. US) and the coming N95-4? (8GB US).

This guide starts with some common questions and problems users might have. If you don’t want to read those, you can jump directly to the firmware upgrade instructions.

Sections:

 

So whats a firmware anyway?

In general a firmware is usually a computer program that is embedded in a hardware device. A firmware is somewhere between hardware and software. Like software, it is a computer program which is executed by a computer. But it is also an intimate and vital part of a piece of hardware, and has little meaning outside of that particular hardware.


In practical terms, firmware updates can improve the performance and reliability of a device, indeed even the basic available functionality of a device, and many devices benefit from regular firmware updates. – Wikipedia on firmware

 

In English this means the firmware is your mobile device’s operating software. It’s the software that is embedded in the memory of your device and includes applications such as the calendar and the phonebook. This is similar to the operating system software on your PC (Windows). User data such as contacts, photos, messages, and add-on applications such as Java games or Symbian applications are not part of the device firmware.

What are the benefits of updating my firmware?

The benefits of updating the device firmware include getting new features, applications, and performance improvements to your device. The benefits differ in each firmware update. To know the exact benefits try to do a web search on ‘changelog’ and the firmware version you consider updating to, something like ‘changelog v.15 n95 8gb‘ on Google would result in relevant information on what benefits you would get by updating your Nokia N95 8GB to the 15.0.015 version firmware.

We’ll of course also keep you updated on new firmware versions and changelogs right here on SimplySymbian.com, so make sure you’ll check in from time to time, subscribe to our RSS feed (using your browser or RSS reader of choice) or by Email to get the latest news and articles we produce. You can remove the subscriptions at any time and we promise not to spam your Email with commercial ads.

Will I lose any user data if I update my device firmware?

User data (contacts, photos, messages and files) and add-on applications such as Java games or Symbian applications will likely be deleted during the software update. It is therefore strongly recommended that you make a back-up of data such as contacts, messages, and images before updating the mobile device firmware. When performing the update, and your device requires a data backup, the application will instruct you how to perform the back-up.

Note: Nokia device firmware cannot be downgraded. Once you have upgraded your device, you will not be able to restore to the earlier version.

How to back-up my user data?

There are several methods of backing-up user data. The most common one is Nokia’s solution which includes making a copy of your phones memory and later restoring this. In my experience, this does not work very well always as a new firmware can include systems changes which a restoration can collide with. If you are lucky you will not experience any of this, however if you are not so lucky you might experience some applications and games need re-installation and decreased performance.

I find it safer to back-up data manually by copying files to my PC using normal data-transfers and storing contacts using synchronization. This method of course has it’s limitations as no license information can be stored. Hopefully in the future Nokia will add functionality for users to select what they want to back-up using the Nokia PC Suite.

Here are some traditional back-up methods:

  • You can back-up your device memory data to your device memory card or to your PC using Nokia PC Suite. The software will guide you through the process.
  • To backup phone memory to your memory card:

    1. Select Tools > Memory from the main menu
    2. Select Options > Backup phone mem.
  • To restore data from memory card to phone memory:
     
    1. Select Tools > Memory from the main menu
    2. Select Options > Restore from card

How do I update my firmware?

Note: Nokia device firmware cannot be downgraded. Once you have upgraded your device, you will not be able to restore to the earlier version. You can however re-install the same firmware version as you’re already running as many times as you want (which sometimes can cure back-up restoration problems).

Alright, this is what you need to do to update your firmware:

  1. Back-up data

    Your personal data such as images, messages and contacts are stored in your phones memory and they’ll much likely BE DELETED during the firmware update. I’ve described the back-up process in the ‘How to back-up my user data?’ section above. 

    Make sure you remove your memory card during the upgrade process (if you have any).

  2. Download and install Nokia Software Updater

    To upgrade your firmware you need to download and install the Nokia Software Updater, also referred to as the NSU. 

    Visit the download section and click on the green download button. The installation file is about 15MB and compatible with Windows 2000/XP/Vista.

    Some people report problems when installing other languages than their Windows installation, so you might want to download the appropriate language (links found below the green download button).

  3. Charge your battery

    Make sure your battery has full power before starting the update process. Running out of battery during the update can seriously harm your phone, likely causing it not to start up.

  4. Connect your phone to your PC

    Next you’ll need to connect your phone to your PC, this is relatively easy. Use the USB cable and connect one end in your phone and the other in one of your PC’s USB ports.

  5. Launch the Nokia Software Updater

    The NSU will try to determine whether or not your phone has the latest firmware by checking it’s so called ‘product code’. The product code depends on which region the phone was bought and/or if it is branded. Normally the latest firmware is first released to the phones with the EURO1 product code. Other regions receive the update over time and branded phones are usually the last (if ever) to get the latest firmware versions. 

    If an upgrade is available everything should be cool, the NSU will guide you through the installation. The process will take several minutes to complete and may cause your phones screen to flicker or go black. Your phone may also restart. In either case, NEVER play with the phones buttons or slider etc. during the update process as this seriously can harm your phone likely causing it not to start. Just leave it be until the update process is finished.

    No upgrades available? No worries, just continue reading!

  6. Restore data (optional)

    Follow the instructions found in ‘How do I back-up my user data?’ above to restore the data you’ve backed-up.

How do I change product code?

If the NSU indicates there are no updates available and you already know an updated firmware version has been released (by reading SimplySymbian.com or any other Symbian community website), you might want to consider changing the product code to be able to download and install the latest firmware. 

NOTE: Changing product code on your device will void your warranty! If you don’t want to void your warranty, just be patient and hopefully you’ll be able to upgrade your phone in time.

Once again, the product code depends on which region the phone was bought and/or if it’s branded. Normally the latest firmware is first released to the EURO1 regions (see below). Other regions receive the update over time and branded phones are usually the last (if ever) to get the latest firmware versions.

Video describing how to change product code and update your

firmware using the Nemesis Service Suit

This is what you’ll need to do to change your product code:

  1. The Nemesis Service Suit is basically the software you use to change the product code. It’s a 3rd party application and not a Nokia product. Download and install Nemesis Service Suite also referred to as the NSS. The download is about 6.3MB and works in Windows envieroments (anyone tried it with Windows 2000 or Windows Vista? Please tell us if it works or not).Make sure you select virtual USB during the installation process.
  2. Once you’ve installed the NSS, start the application and scan for new devices by clicking on the top right icon (the magnifying glass).
  3. Next click on the phone info icon.
  4. Click on the read icon to get the current product code, you might want to write this down if you want to change it back (and increase chance of succeeding in future warranty issues) once you’re done with the update.
  5. Now simply change the product code to whatever code you desire, remember normally the firmware updates are first released to the EURO1 region. A list of product codes are found at the bottom of this guide.
  6. Enable the product code to be saved by checking (clicking) on the product code radio button.
  7. Click write and you are done. Now you can try to update the firmware following the instruction in the ‘How do I update my firmware?’ section.

Hopefully you’re done now! Good luck with your updated phone! To make sure your phone is really updated type *#0000# when in idle screen and check the software version. One word of warning, never try to downgrade a Nokia phone. You WILL brick your phone.

How can I check my device model number?

If you are unsure of your Nokia device model number, you can check it easily by turning your device off and then removing the battery. The model number is printed on the white label underneath and can be found next to MODEL.

How can I check for new firmware software?

To find out if new software is available for your particular device model, you need to know your device product number.
  1. Turn the Nokia device off
  2. Remove the battery from your Nokia device to read the 7-digit product code located on the white label.
  3. Check if new software is available for your device at Nokia’s website.

Nokia produces many different variants of each product (for different countries and languages) and not all variants have the latest Nokia device firmware.

Will the warranty be void if I update my Nokia device firmware using Nokia Software Updater?

No, it will not.

How I can be sure that all my Digital Right Management (DRM) protected content will work after updating my device firmware?

To ensure that DRM-protected content will work after the software update in the device, follow these recommendations:

  • Use Nokia PC Suite to backup the device memory and use either Mass storage or Media player to transfer your content. There are two memory locations in the device, the internal memory and hard disk drive/memory card.
  • You may also have to refresh the music library after starting the device.
  • Note: Windows Media DRM protected content cannot be backed up and restored with this method but will have to be resynchronised with the PC to work again. Depending on the content subscription, additional rights may have to be retrieved from the content provider.

How long does the update take?

Downloading the Nokia Software Updater installation package takes approximately 5 minutes over broadband. Installation takes another 2 minutes, plus PC restart time. Memory card backup takes approximately 2 minutes and updates take approximately 20 minutes. Restoring the memory card and rebooting the device take another 2 minutes, so the total estimated time is around 30 minutes.

Can I undo the update or downgrade my Nokia device firmware?

No. Nokia devices and Nokia device firmware cannot be downgraded. Once you have upgraded your device, you will not be able to restore it to the earlier version.

Can I use Nokia Software Updater with a Mac running OSX?

Microsoft Windows 2000 (SP4 or later), Microsoft Windows XP (SP1 or SP2) or Microsoft Windows Vista (Home, Professional and 64bit) are supported. Nokia Software Updater does not work with Windows Media Centre, Mac, or Linux operating systems.

How do I restore factory settings?

If you encounter problems during the installation, restoring the factory settings for your device might help. Type *#7370# when in idle screen. You will now be asked for a security/lock code.

Please use the security code supplied with your mobile phone sales package (the default code is 12345), if you’ve changed the security code use the code you changed to. Please note that if you restore factory settings, you may have to reset some phone preferences.

Nokia N95 Language Packs

EURO1 – English, French, German, Italian, Spanish, Portuguese

EURO2 – English, French, German, Turkish, Dutch, Italian

EURO3 – English, Czech, Slovakian, German, Polish, Hungarian

Scandinavia – English, Finnish, Swedish, Norwegian, Icelandic, Danish

Baltic – English, German, Estonian, Russian, Latvian, Lithuanian

Russia – English, German, Ukrainian, Russian, Romanian, Bulgarian, Hungarian

Balkans – English, German, Croatian, Slovenian, Serbian, Greek

Arabic – English, Arabic, French, Farsi, Urdu

Hebrew – English, Hebrew, Arabian, Russian, Romanian, Spanish

Africa – English, Portuguese, German, Italian, French

Nokia N95-1 (classic) product codes

0534830 – Taiwan
0534832 – Hong Kong
0534833 – Apac 1/Singapore
0534834 – Philippines
0534835 – Australia
0534836 – New Zealand
0534837 – Indonesia
0534839 – Vietnam
0534841 – Euro 1 – Sand
0534842 – France
0534843 – Alps
0534844 – Euro 2
0534845 – Turkey
0534847 – Scandinavia
0534848 – BALTIAN
0534849 – Russia (sand)
0534850 – Ukraine (sand)
0534851 – CIS, Bulgaria
0534852 – Euro 3
0534853 – Balkans
0534854 – Greece / Cyprus
0534856 – Arabic
0534857 – Israel
0534862 – Latin America (plum)
0535053 – Thailand
0536058 – Belarus / Moldova
0536062 – Euro1 – Plum
0536063 – France
0536064 – Alps
0536065 – Euro2
0536066 – Turkey
0536068 – Scandinavia
0536069 – Balticum
0536070 – Russia (plum)
0536071 – Ukraine (plum)
0536072 – CIS, Bulgaria
0536073 – Belarus/Moldova
0536074 – Euro3
0536075 – Balkans
0536076 – Greece / Cyprus
0536079 – Israel
0536083 – Taiwan
0536085 – Apac 1
0536086 – Philippines
0536087 – Australia
0536088 – New Zealand
0536089 – Indonesia
0536091 – Vietnam
0536093 – Thailand
0546222 – Brazil (plum)
0548298 – India Apac 2
0548763 – USA (N95-1)
0548763 – Brazil (plum)
0548986 – India
0549001 – Australia (sand)
0549028 – Brazil (plum)

Nokia N95-1 (classic) Operator Specific codes

0536065 – KPN Netherlands
0546659 – T-Mobile UK
0547686 – T-Mobile (P4U) UK
0547867 – DTAC Thailand
0547869 – Vodafone UK
0548020 – Movistar Spain
0548021 – O2 UK
0548170 – Orange UK
0548364 – O2 (CPW) UK (Graphite)
0549533 – T-Mobile (P4U) UK
0550199 – O2 Ireland

N95-2 8GB product codes

0549487 – Euro1
0550348 – France
0550352 – Alps
0550359 – Euro2
0550370 – Turkey
0550372 – Scandinavia
0550373 – Baltian
0550375 – CIS, Bulgaria
0550378 – Euro3
0550379 – Balkans
0550388 – Africa (Nigeria)
0550453 – Australia
0550454 – New Zealand
0550455 – Indonesia
0550457 – Vietnam
0550459 – Thailand
0550801 – Greece, Cyprus
0550802 – Israel
0550798 – Russia
0550799 – Ukraine
0550800 – Belarus/Moldavia
0555180 – Singapore
0555181 – Malaysia
0555187 – Emerging Asia
0556218 – North America
0557877 – Malaysia
0557980 – Hong Kong / China
0558296 – Italia
0558787 – United Kingdom

N95-2 8GB Operator Specific codes

0557876 – TIM Telecom Italia
0558166 – SFR France

Please send us information on other product codes.

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