How to: Upgrade your Nokia N95 (classic, US or 8GB) firmware

323 Responses to “How to: Upgrade your Nokia N95 (classic, US or 8GB) firmware”

1. vampeer on May 19th, 2007 8:43 pm
   

   there is a mistyping in a description of product codes. The one with polish language described as EURO2 should be EURO3.
2. Dario on May 21st, 2007 12:27 am
   

   Ah right thanks vampeer!
3. HOW TO: Improve the Nokia N95 memory issue » Dario’s on May 22nd, 2007 10:32 am
   

   [...] your firmware (you’ll find instructions here). MAKE SURE YOU HAVE BACKED UP ALL YOUR IMPORTANT DATA, THIS WILL ERASE EVERYTHING FROM YOUR PHONES [...]
4. Piotr Peterox on June 1st, 2007 11:23 pm
   

   I did everything exactly as described, but it still doesn’t work. I tried to install EURO 3, with polisk, but after updaing there are only two languages available ;/ only english and german. Before updating I had 6, so there’s nothing apart from loss… I tried both EURO’s 3, but it’s the same with both. Do you know how to el me??
5. Dario on June 2nd, 2007 8:12 pm
   

   Hi Piotr.

   Maybe you should try with EURO2. I’ve had people from poland saying the use EURO2 and some say they use EURO3. 
6. steven on June 17th, 2007 1:20 am
   

   help i have a problem updating my firmware. i have full battery and everything and when i run NSU it detects my phone, detects a new firmware, downloads all 100megs of it, after a bit my phone freezes and ask me to take out the battery and charger, put it back in, and try to update using phone recovery. i do that and it continues to give me the same error! HELP
7. Dario on June 17th, 2007 8:00 pm
   

   hey Steven… It sounds like you’ve got a problem indeed. Tried my troubleshooting section?

   Troubleshooting
   If you encounter problems during the installation, restoring the factory settings for your device might help:

   Type *#7370# when in idle
   screen. You will now be asked for a security/lock code. Please use the
   security code supplied with your mobile phone sales package (the
   default code is 12345), or if you have changed the security code, use
   your personal code. Please note that if you restore factory settings,
   you may have to reset some phone preferences.
8. steven on June 18th, 2007 12:11 am
   

   Hey Dario
   Sadly yes, I’ve already tried restoring it to factory settings that way, sorry I didn’t mention that before. I’ve also tried selecting mass storage when prompted, selecting pc suite, not selecting anything at all. All the same result. I’ve tried different usb ports, tried using another computer, same thing. And when I tried using that program that could change my product code, it detected my phone but when I clicked the ‘read’ icon it said it couldn’t detect my phone anymore. lol. HELP :’(
   And thanks for the awesome speedy reply
9. Dario on June 18th, 2007 7:50 am
   

   Hey Steven. It seems you have a situation there. I’d recommend you to contact your retailer or a Nokia representative and let them repair the phone.
    
10. Hadi on June 20th, 2007 5:46 pm
    

    Hi
    I am quite naive in phones and also very conservative. I want to make sure which code to select to be able to type Farsi in my N95.
    Thanks
11. sid on June 28th, 2007 12:18 pm
    

    i have exactly the same problem as steven someone help me please
     
12. steven on June 30th, 2007 5:00 pm
    

    I’m still stumped about this issue. I have yet to resolve it and i really want to update the firmware! help?
13. Dario on June 30th, 2007 5:24 pm
    

    Hey Steven. I’m sorry I haven’t been able to help you. I need more information.

    What firmware version are you running now and what did you run before you tried to upgrade? (*#0000#)

    Whats your product code? (check under battery).

    Did the error message say "Lost connection to the phone", "Take out the battery then click on Retry again"?
14. Wayne on July 2nd, 2007 9:36 pm
    

    Thanks Dario! This worked like a treat! I am now the proud owner of fully upgraded N95. I was getting more than a little frustrated with the NPU telling me that there is no new firmware for my phone when I know that there is.
15. steven on July 3rd, 2007 4:07 am
    

    V 10.0.018
    15-03-07
    RM-159
    Nokia N95 (C7.01)
    CODE: 0548763
    And the error message that came up from the NSU stated to take out the battery and charger, then plug it back, turn it on, and continue running the update on recovery mode, which i did, but it still continued to give me the same message repeatedly.
16. Dario on July 3rd, 2007 3:46 pm
    

    Hey Steven. Did you buy that phone in the Nokia Store in NYC? In that case go back with it and they will repair it for you. Your product code indicates you have an unlocked New York model. I can only confirm that an update is available for that product code and that the update has worked good for lot’s of other people with the same product code as yours.

    If that won’t work, I would try to change the product code once again.

    You need 3 bits of software installed
    1. PC Suite - to back things up/restore them. eg address books etc. This also installs DRIVERS which might be needed. Get the latest
    version from the Nokia Site.
    http://europe.nokia.com/A4144905 (25Mb)

    2. The NSS - Nemesis Service Suite. Change your product code to say Euro 1
    http://www.b-phreaks.co.uk/files/NSS/NSS103810.zip (5.5Mb)

    Check this youtube video:
    http://www.youtube.com/watch?v=uN9eRlddfH0

    3. The NSU - Nokia Software Updater. Stand alone software:
    http://nds1.nokia.com/files/support/…erSetup_en.exe
    (22.7Mb)

    Then be patient while it does the install - it does take time and does
    restart the phone several times - as I’ve pointed out on numerous
    occasions - DONT PANIC if the phone restarts several times - this is
    normal.

    Keep me updated! 

     
17. steven on July 6th, 2007 6:48 am
    

    AHHHHH i changed the product code to 0536062 and it still gives me the same error message!
    and i didn’t buy the phone from the nokia store in NY, i’m in ontario, Canada.
    the message that pops up is
     
    Phone Recovery
    1. Remove battery and charger from phone.
    2. Insert battery and connect charger.
    3. Press the phone’s power button for a few seconds. Click ‘Retry’ to continue with phone recovery.
18. Dario on July 6th, 2007 3:40 pm
    

    Well Steven, then I recommend you change your product code back to what it was (otherwise you’re warranty will become void) and return it to your retailer/nearest Nokia supplier for further assistanse .

    I’ve searched the Internet and found a few articles describing the same problem that you have on Howardsforums. (try googling 0548763 n95. I think the solution is beyond modifications and software settings.
19. Nokia N95 firmware update, v12.0.013 at Simply Symbian on July 6th, 2007 3:55 pm
    

    [...] Updater, this time it’s version 12.0.013. You can download it and install it by reading my How to: upgrade your Nokia N95 firmware article. I’m not entirely sure about what this update does yet, but it has been confirmed that it [...]
20. sam on July 8th, 2007 4:01 pm
    

    Steven, I’ve had the same problem everytime I tried to update my firmware…basicially i changed my usb ports and it worked
    I think when the update initiates, it will disconnect the USB connection from the phone and if the everything goes well then the USB connection should restart again automatically…
    but one of my USB ports (on my monitor) does not seem to allow me to restart the USB connection, hence for the error you described above…
    so try a different USB port (pref..direct connection to the PC)
    hope this helps
21. Dario on July 8th, 2007 4:04 pm
    

    Great tip Sam! I was going to suggest something similar but Steven wrote he’d tried to do the update on another PC
22. Ness on July 12th, 2007 11:56 pm
    

    Thank you guys, after a long hassle where i thought i had lost my bank wire transfer i got my fone today i got it with the singapore code, wind up memorizing every word written on this site and and the youtube demo (althought is is missing at least anorter minute or two at the end.

    i live in istrael and although my mother tongue is english many people send me hebrew text messages - i don’t mind at all that my keyboards don’t show hebrew letters, I don’t type anything in hebrew, but i needed the ability to read the messages and some internet sites.

    I followed this to the letter and now i’ve got my hebrew support up and running only one question = is there any difference between the two hebrew support files (one for sand and the other for plum) i would tend to believe this a double waste, then again, i am not known to be well versed in phone hacking.

    Thank you - follow the instruction post on July 3 2007 - and there’s no way you can wrong - advice from a lucky person with 10 thumbs.
    Thanks guys, only thing missing for me are local middle east maps to go along question - i have a pile of games that i use in my PDA Dell Exim x50 (?) is there any chance i can transfer them to the Nokia, i kinda grown happy with them pls let me know
23. Dario on July 13th, 2007 8:43 pm
    

    Hi Ness. I find it cool you managed to get hebrew letters (which btw looks really cool, almost like it was from some other planet lol) by reading my articles hehe. I would never have thought of that myself (I only use english and swedish letters).

    I’ve never checked if there is a difference between the two different product codes. It’s probably minimal if any and it’s more likely they have different product codes depending on colors just for the sake of keeping them apart.

    Rumors are the N95’s might have slightly different hardware components, depending on the manufacturing factories (and perhaps the supply of components in different regions of the world?).

    These rumors started with the v.12 firmware update as users whom had changed their product codes (in order to make the update before it was officially released in their own region) experienced different problems while some people experienced no problems.

    I don’t think this rumor is true though, as it would raise the costs for Nokia, forcing them to develop tailor made firmwares for all the product codes out there.

    About your Dell Axim (not Exim??) X50, it runs Windows Mobile 2003 Second Edition OS, I checked the specifications here. Your Nokia N95 runs Symbian S60 3rd edition OS. These are two totally different operating systems and I’m sorry to say they are in no way compatible with each other.

    BUT, the game publishers might also have released those games you have on your Dell PDA for Symbian OS. Check the games, you should find web page addresses to the games, where you can check if they’re available for Symbian.

    Take care and have fun with your update!
    Cheers,
    Dario
24. ezgo354 on July 21st, 2007 7:09 pm
    

    hey steven, if you still haven’t gone around you firmware update issue,  this is what fixed it for me.
    Have your AC adapter/charger connected, WHETHER your phone is fully charged or not.
    I don’t know exactly why but I remember working with portable computers before and they need the ac adapter connected everytime I do BIOS updates.
    But anyways, hope that does it for you. enjoy your n95
25. steven on July 22nd, 2007 4:35 pm
    

    hello all,
    just want to say thank you to everyone who’s been trying to help me, especially dario
    BUT, i have tried everything left right and centre, you name it i did it. Spoke to a Nokia rep, and they said send the phone in. (now the v12 update is already out for my NY code and it still didn’t work). So i went to the retailer and they said they would try to get one of their technicians to fix it, if not i’ll be sending my phone in will keep you updated, but thank you so much!
26. Dario on July 23rd, 2007 8:14 am
    

    Steven: Any news yet?
27. Eric on July 24th, 2007 3:31 pm
    

    Does anyone have a problem with voice command using a bluetooth?
    Every time I’ve tried using it since I’ve upgraded to V12. My N95 reboots to default nokia screen as if I have turned it off. On a good note though, I have notice that the phone is faster. GPS takes about 4min to locate instead of 7min. Wifi is greater on staying connected. While surfing the web pages they load up at least three times faster. These are a few good points but this BT issue seems like a Bug. I wanted to know if anyone else has experienced?
28. Eric on July 24th, 2007 3:36 pm
    

    Oh yea, by the the way I’m in the USA. with a Hong Kong bought N95. I had to change the product code to 0536062 Euro 1 via NSS to get the V12 update.
29. Dario on July 24th, 2007 4:22 pm
    

    Eric: What product code did you have originally? Check under the battery.
30. Eric on July 24th, 2007 7:17 pm
    

    My original code is 0548986. I’ve seemed to have fixed my problem with the BT rebooting my N95. What I did was go into the voice command settings and removed voice adapts. and restored orignal settings. I also turned off the synthesiser then turned it back on. I gave it a try and it seemed to be off a little on the commands but after playing with it for a little bit it’s back to how it was prior to the upgrade, working great. I now can say I’m absolutly satisfied with this upgrade everythings working better.
31. Dario on July 24th, 2007 7:33 pm
    

    Great Eric, thanks for sharing
32. Eric on July 24th, 2007 7:36 pm
    

    Update GPS location time tested again. I went to maps press GPS location and I was found in 30 seconds! I’m not sure if this had anything to do with me using the GPS earlier, more satellites in the area or what but I’m very impressed! Compare to the 6 or 7 mins I had to wait before this is like broadband road runner compared to dial up!
33. Dario on July 24th, 2007 8:54 pm
    

    hehe yes Eric, thats the A-GPS system, it learns and gets faster! Read my A-GPS article.
34. steven on July 26th, 2007 4:35 am
    

    hello all
    well Dario, when i spoke with nokia the only advice they could give was to hard reset and if it didn’t work send it in. i took it to the store where i bought it and they wanted their own technician to look at it, though i told them i’m sure they couldn’t fix it (seeing in how the entire world wide web has been working on it lol). after a day i called them and so it’s settled:
    my phone isn’t fixable.
    lol. it’s being sent to nokia as we speak, either to see if nokia’s technicians can fix it otherwise i get a brand spanking new one
35. Dario on July 26th, 2007 8:31 am
    

    Way to go Steven!
36. Johan on July 26th, 2007 9:04 am
    

    - Nokia N95 I had problems with my USB that was disconnecting when I tried to upgrade the firmware. The get the weels spinning I had to close the Nokia software running in the tray, that did the trick./ Johan 
37. Dario on July 26th, 2007 10:56 am
    

    Great tip Johan. Sometimes all you need to do is to change USB drive (which forces the computer to reinstall the drivers).
38. steven on August 12th, 2007 3:45 pm
    

    HELLOOOO
    i FINALLY got my N95 back today. they didn’t give me a new one but they fixed it. i’m not sure what nokia did, but they fixed it. What was odd was that the phone came back in chinese instead of english and they only updated from v10 to v11. i had to come home and update to v12 myself. and it worked flawlessly, without having ot change the product code. i’m not sure if my product code is the same, but i will check later on today as nemisis is on the other computer. again, i want to say thank you to everyone for their help!
39. Dario on August 13th, 2007 9:11 am
    

    Great Steven!
40. Ahmed on August 13th, 2007 11:15 pm
    

    well i had the same problem
    what i did was disable antivirus till next startup and used direct usb access not a hub that i was using to connect don’t know if it will help but it worked for me
41. steven on August 14th, 2007 1:13 pm
    

    i didn’t have antivirus on, and i always used direct usb connection. lol, like i said and i’m sure dario has heard from me many times already; i’ve tried evertying. even the phone technician at the store couldn’t fix it. so i dunno what nokia did but they fixed it one quick question tho: is a-GPS going to cost me in terms of data useage? if not how do i set it up? Thanks
42. Dario on August 15th, 2007 8:50 am
    

    Steven: If you want to use the built in Nokia Maps application:

    - Normal GPSing is free

    - You have to pay to use the VOICE navigation (turn by turn), specific detailed city-guides and map downloads (if you don’t download them to your memory card with your PC first and then put your memory card in the phone, this of course also applies to WLAN).

    - If you use the A-GPS function (which enables faster positioning etc) you will have to pay a small data transfer fee (about 5kb data for every lock).

    Now, what do you mean how do I set it up..? Whats the problem?
43. steven on August 16th, 2007 4:46 am
    

    How do i use A-GPS. I’ve been running GPS normally, but i find it takes quite a while to have the satillites lock on me. Ususally 5 minutes. So how do I turn on/use the A-GPS function?
44. How to: Use the Nokia N95 GPS/A-GPS at Simply Symbian on August 16th, 2007 10:53 am
    

    [...] Make sure you have the latest firmware version on your Nokia N95 This enables the new A-GPS feature making GPS positioning/locks much faster and more stable. At the time of writing the latest firmware version was numbered v12.0.013. You can find the complete changelog here. You can check your current firmware version by typing *#0000# when in idle screen. If you need to update your firmware, I’ve written an extensive article on how to upgrade your do this here: How to: Upgrade your Nokia N95 firmware [...]
45. Dario on August 16th, 2007 10:56 am
    

    Hey Steven I think my latest post covers your A-GPS problems?
46. MDANUZ on August 18th, 2007 4:00 am
    

    Hi,Thanxs for the solution.I did exactly what was written here,Everything went fine.My phone got updated and I restored my backupfile.But then my phone started acting weired once it restarted after restoring the backup.I restarted my mobile again and this is what i get "Phone start-up failed.Contact the retailer". I Upgraded from version 11 to 12 . My product code was 0548773,i changed it to 0536062 What do you think happened and what should i do now . Should i restore my product code again and contact the retailer or  is there a work around ?
47. rahul on August 18th, 2007 5:44 am
    

    …..please …i need help….i had a wonderfull working n 95…but since i upgraded to firmware version 12… my camera is not working properly.. the image is flickering and some fine lines are appearing and going constantly…what can i do…i want to change back to version 10…please please help……….
48. Dario on August 18th, 2007 7:48 am
    

    MDANUZ: have you tried restoring factory settings?
49. Dario on August 18th, 2007 7:49 am
    

    rahul: I do not recommend downgrading the firmware… Just wait until v.13 comes?
50. nasir on August 18th, 2007 9:40 am
    

    I tried updating my n95 last night. the battery was well charged, and i started the process. It started off well, detecting the current v10 needed to be upgraded to v12, but as it was taking a long time downloading the updates over my slow internet, I left it running. When I came back after an hour or so, the updater said it had successfully updated my phone.But now, the phone does not start. Nothing. When i push the power button, it vibrates, and the screen lights up. Thats it. After a while, the keypad’s lights go off, and then the phone’s out again. I never get a menu, or options, or any detection by PC if I connect with USB cable. Nothing!! Am i really screwed, or is there a way to save my phone!?? Somebody Please Help!!!
51. Dario on August 18th, 2007 9:46 am
    

    nasir: Sounds like your update didn’t work. I would change back the product code if possible and let my retailer repair the phone (flashing the memory).
52. MDANUZ on August 18th, 2007 12:07 pm
    

    Dario:I made it to work , I started my phone and  pressed some random keys , i got a option to run the phone in offline mode I did that and restored to default setting , now t works . Do you think its a good idea to change the product code now ?
53. Dario on August 18th, 2007 3:44 pm
    

    MDANUZ: Only if you want to repair it. As it seems to work now, I would say you can use the product code you’re using for now. Is the phone updated and does everything work normal?
54. CavemanUK on August 20th, 2007 10:43 am
    

    Guys, Just some extra info i picked up after i got a startup failed error.. Like a few of the guys here i restored a backup after updating to 12.  This seems to be incompatible and kills the phone… You can do a factory reset by switching off the phone, pressing green 3 *  while switching phone back on. This brought my phone back to life… Luckily i had a backup of all my contacts etc on my computer and just re-sync to the phone after setting it back up. Caveman 
55. Dario on August 20th, 2007 4:08 pm
    

    Great info CavemanUK.
56. Graham Johnson on August 23rd, 2007 5:28 pm
    

    You cant brick the N95, if it wont start follow the steps below:
    press:* 3 Green-call-button, hold them all down and start your phone. When your phone gets to the menu release the * 3 green-call-button. This will reset your phone. It will not restore your previous firmware version.
57. Dario on August 23rd, 2007 5:53 pm
    

    graham Johnson: Do you have any information on what could happen if you cut the connection during the upgrade process, i e disconnect the USB-cable or something?

    I’ve always thought this could possible mess up the running firmware version, making the phone useless until some officials repair the phone?

    I’m sure there are several other situations like that that I’ve bothered my mind with lately (can’t recall anything else right now) but never really had any information on.
58. Dragan on August 29th, 2007 10:51 am
    

    My experience with upgrading N92 firmware:
    Upgrade failed with Dell laptop (many times), more precisely Nokia Software Updater failed to detect connected phone model and other details. Changing USB port didn’t help in my case. It was successful on an old desktop PC. In my opinion it might be problem with type of USB on laptop and PC or with some of installed software. I have the same antivirus on both computers so it probably is not issue. For now it seems that everything is fine with new version of firmware. I have to say that Assisted GPS helped to have faster positioning and it seems more accurate then earlier.
59. Dragan on August 29th, 2007 10:58 am
    

    It should read N95 in above post (sorry, typo).
60. murat on August 31st, 2007 4:12 am
    

    absolutely great stuff thanks alot mate it works great 
61. HELP! on bloody holiday and the camera is broke - Nokia N95 Users Forum on September 13th, 2007 5:20 am
    

    [...] it. unfortunately tried both but no luck. wont let me update to v12 as on o2, but going through Simply Symbian ? Blog Archive ? How to: Upgrade your Nokia N95 firmware to try and change that. cant imagine why it could be hardware failure as only had the damned thing [...]
62. faisal on September 14th, 2007 6:53 pm
    

    can somebody help me my nokia N95 has gone automatic the network goes on and off how can i solve it .
63. Dario Soltani on September 17th, 2007 8:34 pm
    

    Please explain your problem more Faisal.
64. jamie on September 18th, 2007 4:26 pm
    

    hi.
    my n95 re-boots everytime i slide it open, i have to wait for the restart, then when i close it it does works fine, then when i slide it open, it re-boots again.
    any ideas?
    cheers
65. Dario Soltani on September 18th, 2007 9:47 pm
    

    Hi Jamie… It sounds like you have some memory issues. Try to shut down some of your applications. If you can, delete everything and see if the phone still has problems. The easiest way of doing this is to restore the factory settings (see above in the article on how to do this).

    If that doesn’t work, try update your firmware. Other than that, all you can do is to return the phone and hope the warranty’s still valid I think. GL!
66. Gomem on September 23rd, 2007 3:17 pm
    

    I done tthe firmware upgrade myself using NSS, on Windows Vista (home premium), and it worked totally OK.  My N95 is now totally stable, unlike when it had vodacrap hobbled branded v11 firmware, where it would frequently lock and reboot.
67. Hoodia on September 24th, 2007 9:49 am
    

    Hoodia…

    your blog is so important. you are the new media …
68. ddast on October 13th, 2007 10:45 pm
    

    Thanks Sam and Dario. I had the same problem where it wouldn’t flash (after about 5-10% it would say “phone recovery”). It was because I had plugged the phone into the USB port in my monitor. Plugging it directly into the computer sorted it.

    Thanks again!
69. Deria on October 24th, 2007 5:24 pm
    

    Hello Guys i can’t seem to find what OS Version my N95 has, can anyone help me.  your help is appreciated
70. Dario Soltani on October 25th, 2007 12:21 am
    

    type *#0000# when in idle screen and check the software version.
71. MichaelP on November 6th, 2007 11:12 am
    

    My button for taking pic don’t work, but it works when I want to make a video. So when I want to take a pic I have to use the timer. Please help…
72. Dario Soltani on November 6th, 2007 11:29 am
    

    MichaelP, this does not sound like a hardware malfunction, but much rather a probleb with your firmware or some other software problem. Did you try to update your firmware?
73. Roshni on November 14th, 2007 10:51 pm
    

    Hey ppl can anyone pls help me with this problem?!! I had a problem with my web application. It just refused to start out of the blue so I decided to upgrade my firmware. Backed up everything using PC Suite, upgraded, restored. But for some reason it’s not able to restore my text messages. It didn’t show an error while backing up so I know they’re in there, but can’t get them back onto my phone. And I had some important stuff in there!! Help pls!!
74. Dario Soltani on November 14th, 2007 11:15 pm
    

    text messages..? Are you SURE those are not deleted? You should have read #1 in my post above:
    “1. Back-up data Your personal data such as images, messages or contacts are stored in your phones memory and they WILL BE DELETED during phone firmware update.”
75. Roshni on November 15th, 2007 10:40 am
    

    Ya they did get deleted but I backed everything up on my PC before running the update. When I ran the backup, the log showed no error so I know that my messages did get backed up. But after the update when I tried to restore the data, there was an error message saying text messages haven’t been restored! Is there any other way to retreive them from the backup file on the PC?
76. Dario Soltani on November 15th, 2007 11:20 am
    

    Ok… I see Roshi. I guess you’re using the N95. Did you back up to your memory card or PC? The restore function is not waterproff and has a tendency to fail sometimes. Thus, you should/could try two things here:

    1. Do the restore process once again! Several users reports that it works just fine the second time.

    2. If you browse to the message box in your Nokia phone browser you can copy the messages to your hard disk. This creates .vmg files which can be viewed with any text viewer such as notepad etc.

    They’ll look something like this:
    BEGIN:VMSG
    VERSION:1.1
    X-IRMC-STATUS:READ
    X-IRMC-BOX:INBOX
    X-NOK-DT:20070711T175304Z
    BEGIN:VCARD
    VERSION:2.1
    N:
    TEL:+44xxxxxxxxxx
    END:VCARD
    BEGIN:VENV
    BEGIN:VBODY
    Date:11.7.2007 18:53:04
    Your message goes here…….
    END:VBODY
    END:VENV
    END:VMSG

    Keep me updated!
77. ryan on November 17th, 2007 5:10 am
    

    to update my firmware i had to change my product code from 0548021 to 0536062 now its updated should i change it back?
78. Dario Soltani on November 17th, 2007 10:13 am
    

    Hi Ryan.

    Yes I recommend you change it back. Because you never now if it will break or if you’ll drop it in the toilet (like I did with my N95 classic).

    If it does, you’ll want to use the warranty and that won’t be possible with the new product code.
79. Alexa on November 19th, 2007 9:40 pm
    

    I have a serious problem with my N95, and you all seem very knowledgable about fixing issues (especially Dario) so perhaps you can assist me in my situation: About a month ago my phone started acting weirdly, where it would go to the dialled calls on its own and call, or if I went to the contacts it would call the first number available. It also starts sending texts when I am trying to send one without allowing me to finish, sometimes completely empty. All the while it makes the beeping sounds, as if I am pressing buttons when infact I have not pressed anything. I have the N95 Asian phone, which I ordered off of Ebay. Firmware version 12.0.013 i believe, N95-1, and PC 0548986. I went to India with it and had no problems, but since returning I’ve just had these problems. Does anyone have any idea what I can do, or why this is happening. I took it to the repair shop (techie couldn’t fix it) and I also upgraded the phone to the newest firmware about a week ago (using NSU), for the fourth time, but it still has the problems. Hard reset maybe 5 times as well. HELP!!
80. Dario Soltani on November 19th, 2007 11:00 pm
    

    Hi Alexa… Hate to say this but you sure seem to have a serious problem. I’ve never heard of anything like that and my intial guess was this might be a virus or malware or some kind.

    Why do you have an Asian phone when you live in Massachusetts? Anyway I would contact Nokia’s customer service (they are great!) or one of the Nokia Flagship Stores in NYC or Chicago. You’ll find more info on the Flagship Stores at
    http://www.nokiausa.com/A4411001

    Also post your problem at our forum and we’ll see what we can do… I’m SURE there are more qualified people than me here.

    Oh and yes, a word of advice; Don’t ever buy new phones on Ebay, they are very likely to mean problems.
81. Alexa on November 20th, 2007 3:40 am
    

    Hi Dario,
    Thanks for your fast response. I’ve already contacted the Nokia flagship stores, and NYC said I could come down and they’d “take a look”. Although, the man told me technically, since it’s not a US version, he isn’t really supposed to even look/help me. I’ve also contacted Nokia Asia (India, China, Hong Kong) and haven’t got much help because they keep referring me back to Nokia US because I’m here in the US…:-( I am going to do one last ditch attempt, and perhaps update my firmware to 12.0.0.14. Perhaps that will fix it…although I doubt it. BTW..how do you know I live in Massachusetts? Ok, thanks for your help..and I’ll def post on the forum.
    Alexa
82. Dario Soltani on November 20th, 2007 1:38 pm
    

    The people at the Nokia Flagship stores are very helpful and I’m sure they’ll do their best to help you out. How long have you had the phone? If you haven’t changed anything that voids the warranty you could try to change it in for another phone. As we speak I’ve received rumors about a new firmware v.20 for the N95 classic - might be worth to try. I’ll write a post on that later today.

    I can see your location using your IP, check my statistics page:
    http://www.simplysymbian.com/about/statistics
83. Alexa on November 20th, 2007 4:13 pm
    

    I purchased late June and recieved early July. Do you know who I should contact in regards to changing my phone, I’ve emailed Nokia Asia (India, Hong Kong, China) and they all referred me to Nokia USA. When calling Nokia USA they say it’s not a US version and they don’t have any assistance for me. My product code is 0548986 and it’s a Nokia N95-1, RM-1. I changed the product code using your information on the site and updated to the newest firmware, 12.0.014. I then changed it back to the original product code but the problem is still there. Is my warranty voided?
    Thanks soo much for your help. BTW, I had no idea I had the Asian version until I called Nokia USA after buying the phone and having problems with it Thanks again!
84. Dario Soltani on November 20th, 2007 5:32 pm
    

    Hi Alexa. Unfortunately I don’t have any contacts at Nokia Asia’s customer support… Try asking at symbian-freaks forum, there are a lot of super clever Indian Symbian users there, maybe someone there can put you in contact with the right people? Tell them I said hi

    About your product code there should not be any problems as you did change it back. However you must understand it’s Nokia who makes the decisions and not me. Good luck and keep us updated!
85. Firmware update for the Nokia N95 8GB available | Simply Symbian on November 23rd, 2007 1:45 am
    

    [...] The update seems to be available for EURO1 product code 0549487. Follow my instructions on how to upgrade your Nokia N95 firmware, you’ll find more instructions on how to change the product code to make the firmware [...]
86. Nokia N95-1 v.20 firmware available | Simply Symbian on November 26th, 2007 3:03 pm
    

    [...] Nokia just released the v.20.0.015 firmware update for the Nokia N95-1 ‘classic’. Download and install available via Nokia Software Update. This is probably the N95’s most important update, bringing demand paging functionality to the N95 classic. The update is available for EURO1 product codes, you’ll find instructions on how to update your phone here. [...]
87. Chris400 on November 30th, 2007 1:33 am
    

    that firmware update has fudged up my n95. worked fine at first then after i restored everything from my memory card it decided it would no longer return to the main screen. after restarting the phone it has now decided to say “phone start up failed. contact the retailer” can anyone help please? id rather not have to contact the retailer. lol.
88. Chris400 on November 30th, 2007 1:34 am
    

    oh yeah, and i first changed my product code from 0546553 to euro 1. help please………
89. Dario Soltani on November 30th, 2007 8:06 pm
    

    weird chris… have you tried resetting the phone? You can do a factory reset by switching off the phone, pressing green 3 * while switching phone back on. all your settings will be erased, but you will hopefully get a working phone back? let me know how youre doing.
90. ray on December 3rd, 2007 2:39 pm
    

    Hello,
    i wanted to know is the N95 product code 0518686 RM-17 is a genuine nokia phone or its a clone from China?
    thanx
    Ray
91. Dario Soltani on December 3rd, 2007 3:43 pm
    

    Hi Ray. I hate to break the news but the ‘N95′ you have with product code 0518686 RM-17 is a fake copy… It probably says ‘Made by Nokia’ on it, not ‘Made in Finland’ or ‘Made in China’. Did you buy this item on eBay? Try to get your money back as soon as possible!
92. Jaan on December 3rd, 2007 8:13 pm
    

    Hi,
    I have the code 0546674 in my N95-1 and its not possible to upgrade to v20 so just i just called Nokia customer care and they confirmed that there are some different in the hardware on the N95-1.
    Can someone give me some info about 0546674 code? I bought the phone from The Phone House in Sweden
93. Dario Soltani on December 3rd, 2007 8:33 pm
    

    Hi Jaan, why is that a problem? Just change your product code and do the update?
94. Jaan on December 3rd, 2007 11:22 pm
    

    Yes, i will try to change the product code and do the update. But if there are some differns in the hardware and the phone stop working….
95. Dario Soltani on December 3rd, 2007 11:26 pm
    

    I doubt the Swedish branded edition has a different hardware. Considering the Swedish market is relatively small it would be quite an expensive customization for Nokia for no apparent reason.

    However Jaan, as I’ve mentioned earlier, you do all upgrades on your own risk, thus you should consider if you really want to make the upgrade.

    You also know that if you do a lets say EURO1 upgrade, you’ll lose the Swedish menus and Swedish in the T9 application.
96. cris on December 4th, 2007 9:24 am
    

    Changed product code…no problem, worked flawless. Mine was for Singapore.
    Installed the latest firmware…no problem, worked flawless.
    Thank you very much for the help!!!
97. Jed on December 6th, 2007 8:40 am
    

    Thank you so much for this one.. I got stuck with my N95 @ version 11… Now i just followed everything, and i’m now upgrading to N95 version 20!! =)
98. Dario Soltani on December 6th, 2007 9:34 am
    

    Great Jed, hope you’ll have more fun with your phone now.
99. Sid on December 9th, 2007 2:50 pm
    

    Hi i have the N95 with product code 0548986

    i want to update to version 20.

    i have 2 questions…. firstly..

    is it ok to change product code and then update the firmware…if yes which product code should i choose…?

    secondly after updating… is it safe to change back to original product code…?

    plz let me know .

    thanks

    Sid
100. Dario Soltani on December 9th, 2007 5:52 pm
     

     Sid: